Proven Medical Assistant with a strong background at Kaiser Permanente, where I enhanced patient satisfaction and clinic efficiency through expert management of medical records and compassionate patient care. Skilled in HIPAA compliance and fluent in Spanish, I significantly contributed to a streamlined patient experience and improved clinical workflows.
Hi, I’m
Citlalic Lopez
Henderson,NV
Summary
Overview
13
years of professional experience
Work History
Kaiser Permanente
Medical Assistant
05.2011 - 08.2024
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Empowered patients through education on self-management techniques for chronic conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Increased efficiency in office by implementing digital filing system for patient records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Improved clinical workflow with introduction of electronic health records system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Implemented care and efficiency improvements to support and enhance office operations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Everest College Hayward, CA
from Medical Assisting
09.2008
University Overview
Pinole Valley High SchoolPinole, CA
06.2000
University Overview
Skills
- HIPAA Compliance
- Medical Terminology
- Patient Care Coordination
- Fluent in Spanish
- Vital Sign Monitoring
- Compassionate
- Data Entry
- Patient Scheduling
- CPR
- Medical terminology knowledge
- Clinical Documentation
- Patient Management
- First Aid
- Patient-focused care
- Maintaining confidentiality
- Patient Flow Management
- OB/GYN procedures
- Professionalism and Ethics
- Equipment Sterilization
- Immunization Administration
- Prioritizing stat orders
- Reliable team player
- Medical Records Management
- Laboratory Specimen Collection
- Appointment Setting
- Sterilization techniques
- Medical supply inventory
Timeline
Medical Assistant
Kaiser Permanente
05.2011 - 08.2024
Everest College
from Medical Assisting
Pinole Valley High School
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