Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Citlali Esparza

Tempe,AZ

Summary

Hardworking and passionate worker with exceptional social skills with 3 years of customer service background. Loyal, hardworking employee with the ability to achieve tasks when working alone or part of a team. Detail oriented and currently in charge of making over 100+ drink combinations while staying calm and adapting to new circumstances and challenges. Fluent in Spanish.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
09.2021 - Current


  • Provided excellent customer service with a friendly attitude when greeting customers, taking orders and preparing drinks.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Memorized recipes for specialty coffee beverages and seasonal beverages.


Residential House Cleaner

Sonoma Maintenence
07.2021 - 07.2023
  • Provide high end custom cleaning services to clients who are particular about their environment
  • Cleaned and sanitized bathrooms, bedrooms, office spaces, living rooms and kitchens.
  • Restocked clients homes with any special cleaning supplies and everyday necessities as needed.
  • Kept interior and exterior property clean and orderly.
  • Performed heavy cleaning duties such as power washing outdoor patios, washing floor to sealing windows, removing cobwebs from the exterior of homes, helped with minor maintenance repairs as well.

Assistant Manager

Pacific Sunwear
08.2018 - 07.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of product.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Montgomery High School
Santa Rosa, CA
05.2019

Skills

  • Ability to accept criticism and work well under pressure
  • Sales and marketing
  • Self management
  • Fluent in Spanish
  • Creativity
  • POS Systems
  • Excellent time management
  • Cash Handling
  • Safe Food Handling Practices
  • Attention to detail
  • Adaptable and Flexible

Languages

Spanish
Native or Bilingual

Timeline

Barista

Starbucks
09.2021 - Current

Residential House Cleaner

Sonoma Maintenence
07.2021 - 07.2023

Assistant Manager

Pacific Sunwear
08.2018 - 07.2021

High School Diploma -

Montgomery High School
Citlali Esparza