Citlalli Caro
Phoenix,Az
Summary
Dynamic Nail Technician with extensive experience at nailsbycitlalliii, excelling in nail design and customer service. Proven ability to enhance client satisfaction through expert consultations and creative designs. Skilled in sanitation practices and time management, ensuring a safe and efficient environment while delivering high-quality services to a diverse clientele.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home based Nail Technician
nailsbycitlalliii
Phoenix, Arizona
01.2020 - Current
- Provided high-quality nail care services to ensure client satisfaction.
- Maintained cleanliness and organization of workstations and tools.
- Assisted clients in selecting nail designs and colors based on preferences.
- Educated clients on proper nail care techniques and aftercare products.
- Utilized manicure and pedicure equipment safely and efficiently during services.
- Adhered to health and safety standards within the salon environment.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Followed health regulations regarding sanitation practices throughout the salon.
- Ensured that safety protocols were followed during each service provided.
- Cleaned and sterilized tools and work areas between customers.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Scheduled client appointments and accepted payments.
- Demonstrated knowledge of all products and services offered in the salon.
- Provided manicures and nail treatments to clients.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Met with clients to discuss needs, service preferences and special requests.
Restaurant Crew member
Raising Canes
Phoenix, Arizona
04.2025 - 08.2025
- Provided friendly, quality customer service to all guests
- Followed Raising Cane’s standards and procedures for food preparation and handling
- Maintained a clean and organized work environment
- Assisted in food preparation and ensured orders were accurate and delivered on time
- Operated cash registers efficiently and accurately
- Stocked shelves and coolers with products
- Adhered to safety and sanitation guidelines
- Participated in team meetings and training sessions.
happy spa nails by hannah
Nail technician
Phoenix, AZ
09.2023 - 12.2023
- Provided professional nail care to my clients and customer
- Maintain a clean and professional environment
- Use my product knowledge
- Performed treatments such as manicures, pedicures, acrylics, gel x, gel manicure, dip nail systems as well
- Also followed state board regulatory guidelines on cleanliness and disinfection procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
non certified child care provider
DES
Phoenix, Oregon
06.2023 - 09.2023
- Company Overview: (DES)
- Caring for children around the clock
- Making meals and providing a safe and clean environment for them to play and learn
- (DES)
- Supervised daily activities for children in a safe and nurturing environment.
- Planned engaging educational and recreational activities to support child development.
- Communicated regularly with parents about children's progress and well-being.
Customer service agent
Willis towers Watson (Kelly services)
09.2022 - 10.2022
- Answered inbound call from customers inquiring to get on a insurance plan and making adjustments to live insurance plans
- Taking case notes and discussing every option they have to pick from on their available plans for every benefit such as medical, dental and vision
- All around customer service while on the phone with them always saying our opening and closing line and asking if I could help them any further before ending the call.
Customer service representative/ Reservations specialist
Best western global operation center (Areotek)
01.2020 - 08.2020
- Answered inbound telephone calls from members
- Effectively answered inquiries and educated members regarding all program options and benefits
- General office work including phone sales, data entry and all around customer service
- Processed credit card transactions during the checkout process and assisted guests with any special requests during their visits.
Cashier
Castles and coasters
Phoenix, USA
12.2018 - 09.2019
- Cash handling
- Customer service
- Taking payments in cash or card
Education
Nail Technician
B5 Beauty School
Phoenix, Az06-2024
Diploma -
Cortez high school
Phoenix, Az05.2019
Modeling And Acting
Barbizon Modeling And Acting School
Phoenix, Az01.2015
Skills
- Microsoft Word
- Nail design
- Sanitation practices
- Customer relationship management
- Time management
- Product knowledge
- Schedule administration
- Attention to detail
- Client consultation
- Microsoft Excel
- Google Docs
- Multi-line phone systems
- Customer service
- Team collaboration
- Active listening
- Acrylic nails
- Natural nail care
Languages
English, Fluent
Certification
Nail technician license
Timeline
Restaurant Crew member
Raising Canes
04.2025 - 08.2025
happy spa nails by hannah
Nail technician
09.2023 - 12.2023
non certified child care provider
DES
06.2023 - 09.2023
Customer service agent
Willis towers Watson (Kelly services)
09.2022 - 10.2022
Home based Nail Technician
nailsbycitlalliii
01.2020 - Current
Customer service representative/ Reservations specialist
Best western global operation center (Areotek)
01.2020 - 08.2020
Cashier
Castles and coasters
12.2018 - 09.2019
Nail Technician
B5 Beauty School
Diploma -
Cortez high school
Modeling And Acting
Barbizon Modeling And Acting School