Citlalli Chavez

• Implementing applied behavioral analysis to clients who have autism spectrum disorder.
• Creating individualized behavior intervention plans with other professionals.
• Treating clients and their families with respect and dignity.
• Focusing on the safety and emotional comfort of the client.
• Taking data every session in order to contribute to the evaluation of client progress.
• Learn specialized behavior approaches to implement behavioral strategies.
• Help with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Created visual supports and schedules for clients to help with their daily routines and transitions.
• Developed strong rapport with clients and their families, fostering trust and open communication throughout the process.

From Intern to Outreach Coordinator

• Used writing skills in order to write grants and secure additional program funding.
• Wrote research papers on topics concerning mental health.
• Implemented strategies on media platforms in order to increase public awareness of workshops and programs.
• Tailored outreach messages to reach diverse audiences, increasing engagement.
• Provided leadership, guidance, and support to new interns.
• Shared educational resources about mental health such as informative articles, research papers, and educational videos.

• Maintained organized and clean front office area to create professional and welcoming environment for clients and employees.
• Kindly greeted clients upon arrival at the front desk.
• Confirmed appointments, communicated with clients, and updated client medical records.
• Resolved problems and complaints.
• Increased client satisfaction by addressing and resolving inquiries and concerns.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Enhanced customer satisfaction by providing efficient and professional front desk services.

• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Promoted business loyalty by fostering positive customer relationships.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Enhanced shopping experience, provided product information and location assistance.

• Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Collaborated with team members through effective communication and teamwork to optimize workflow, resulting in better overall performance during peak hours.
• Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.