Citlalli Cuevas
Los Angeles,CA
Summary
Driven Assistant Manager with a proven track record at McDonald's Restaurant, excelling in operations management and employee performance evaluations. Achieved significant improvements in customer service and staff motivation through effective task delegation and recruiting strategies. Demonstrates exceptional analytical skills and a commitment to fostering loyalty and exceeding performance expectations.
Overview
8
8
years of professional experience
Work History
Production Line Worker
Windsor Fashions
03.2024 - Current
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
- Performed hand-finishing of final products after assembling component parts for items.
- Inspected assembly line to confirm proper operation.
- Followed instructions to make products in line with customer specifications.
- Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.
Assistant Manager
McDonald's Restaurant
03.2017 - 08.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School -
Santee Education Complex
Los Angeles, CASkills
- Employee Scheduling
- Operations Management
- Employee Performance Evaluations
- Task Delegation
- Recruiting and interviewing
Languages
Spanish
Elementary
Timeline
Production Line Worker
Windsor Fashions
03.2024 - Current
Assistant Manager
McDonald's Restaurant
03.2017 - 08.2023
High School -
Santee Education Complex
Similar Profiles
VALERIA SAUCEDOVALERIA SAUCEDO
Store Manager at Windsor FashionsStore Manager at Windsor Fashions
Autumn HidalgoAutumn Hidalgo
Warehouse Associate at Windsor FashionsWarehouse Associate at Windsor Fashions
Abbyrose GrodioAbbyrose Grodio
Retail Sales Associate at Windsor FashionsRetail Sales Associate at Windsor Fashions