Summary
Overview
Work History
Education
Skills
Other
References
Languages
Timeline
Generic

Citlalli Figueroa Diaz

Broomfield,CO

Summary

Organized childcare professional adept at staying organized and managing hectic schedules. Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

19
19
years of professional experience

Work History

Private Nanny /Home Manager

Self Employed
07.2020 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Organized different types of activities to enhance physical and intellectual development.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Helped children complete homework assignments and school projects.

Infant Teacher

All About Kids Learning Center
02.2015 - 04.2020
  • Caregiver for infants.
  • Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
  • Kept classroom and feeding areas clean, neat, and safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted sensory development by providing access to different textures.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
  • Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
  • Promoted development of social, emotional, and communication skills in infants.
  • Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Enhanced infant learning by implementing age-appropriate activities and educational games.
  • Assessed developmental milestones and provided regular updates to parents on their child''s progress.
  • Improved communication skills among infants by incorporating sign language into daily routines.
  • Participated in professional development workshops to stay current with best practices in early childhood education.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.

Infant Nanny

Self-Employed
03.2012 - 02.2015
  • Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
  • Taught children everyday skills and language.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Implemented sleep training techniques as needed, resulting in improved sleep patterns for the infant.
  • Assisted with potty training when appropriate by following established routines set forth by parents or other caregivers within the household setting.
  • Built positive and nurturing environments to support child social and emotional growth.

Personal Assistant/Private Nanny

Kerr IP Group
03.2010 - 11.2012
  • Legal Courier
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Facilitated children's transportation to and from appointments, school, and extra curricular activities.
  • Played games, worked on puzzles, and read books to young children.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Prepared healthy, age-appropriate snacks and meals.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Assisted with homework and school projects, fostering a love for learning in the children.

Sales Associate

Ann Taylor
05.2009 - 09.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Sales Associate

Floor Style Products
03.2009 - 09.2009
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Front Desk Clerk

Motel 6
06.2005 - 05.2007
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.

Education

High School Diploma -

Albert M Lowry High School
Winnemucca, NV
06.2007

Truckee Meadows Community College
Reno, NV

Skills

  • Infant care experience
  • Schedule Management
  • Toddler care experience
  • Early Childhood Education
  • Social skill development
  • Language skills
  • Early Childhood Development
  • Safety Consciousness
  • First Aid CPR AED Certified
  • Computer Use
  • Dependable and Responsible
  • Problem-Solving
  • Positive Reinforcement
  • Creative Thinking

Other

  • Interpreted at Humboldt County Courthouse for Judge Gene Wamboldt
  • Interpreted at Sonoma Heights Elementary School for parent teacher conferences

References

References available upon request

Languages

Spanish
Native or Bilingual

Timeline

Private Nanny /Home Manager

Self Employed
07.2020 - Current

Infant Teacher

All About Kids Learning Center
02.2015 - 04.2020

Infant Nanny

Self-Employed
03.2012 - 02.2015

Personal Assistant/Private Nanny

Kerr IP Group
03.2010 - 11.2012

Sales Associate

Ann Taylor
05.2009 - 09.2009

Sales Associate

Floor Style Products
03.2009 - 09.2009

Front Desk Clerk

Motel 6
06.2005 - 05.2007

High School Diploma -

Albert M Lowry High School

Truckee Meadows Community College

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Citlalli Figueroa Diaz