Citlalli Penaran-Garcia
Hereford
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Room Clerk
Hereford Regional Medical Center
12.2022 - Current
- Schedule appointments
- Answer telephones to direct calls or provide information
- Receive payment and record receipts for services
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Registers all patients who come via EMS or walk in
- Works directly with patients, families, CNA's, RN's, and Doctors
- Verifies all insurance information is accurate and entered correctly into the data system.
Crew Member
Love's
07.2022 - 12.2022
- Process customer bills or payments
- Operate cash registers
- Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or business
- Clean and organize eating, service, and kitchen areas
- Monitor supplies or food items, and restock as necessary.
Cashier
Lowe's
01.2022 - 05.2022
- Answer customer questions about goods or services
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Help customers find the location of products
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners
- Balance the cash drawer by counting cash at the beginning and end of the work shift.
Deli/Bakery Associate
Walmart
04.2021 - 09.2021
- Store supplies or goods in kitchens or storage areas
- Package food or supplies
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Portion and wrap food, or place it directly on plates for service to patrons
- Take and record temperature of food and food storage areas, such as refrigerators and freezers
- Take cake orders.
Crew Member
Mcdonald's
03.2019 - 03.2021
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained excellent attendance record, consistently arriving to work on time
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
Education
High School Diploma -
Hereford High School
Hereford, TX05.2019
Skills
- Bilingual
- Front office billing and verifications
- Operate office equipment
- Schedule and confirm appointments
- Answer telephones and direct calls to appropriate staff
- Medical record maintenance
- Referral generation
- Schedule appointments
- CPR Certified
- Detailed-oriented
- Professionalism and Etiquette
- Venipuncture
Certification
- CPR Certified – American Heart Association
Certified February 2024
- Administrative Medical Assistant – Milan Institute
Certified January 2024
- Certified Phlebotomy Technician – ASCP
Certified July 2024
Timeline
Emergency Room Clerk
Hereford Regional Medical Center
12.2022 - Current
Crew Member
Love's
07.2022 - 12.2022
Cashier
Lowe's
01.2022 - 05.2022
Deli/Bakery Associate
Walmart
04.2021 - 09.2021
Crew Member
Mcdonald's
03.2019 - 03.2021
High School Diploma -
Hereford High School
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