Citlalli Rodriguez
5614Dream St San Diego,CA
Summary
Enthusiastic bilingual individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
5
5
years of professional experience
Work History
Case Manager
La Maestra Community Health Centers
San Diego, California
03.2024 - 07.2025
- Participated in interdisciplinary team meetings to discuss treatment options.
- Ensured that all patients received proper medication management services through coordination with psychiatrists or prescribing physicians.
- Coordinated appointments for multiple departments to optimize scheduling efficiency.
- Managed a high volume of emails related to appointment scheduling requests.
- Maintained accurate records of authorization requests and outcomes in databases.
- Provided case management services to ensure the delivery of quality care.
Administrative Assistance / Case Manager
La Maestra Community Health Centers
San Diego, California
03.2023 - 02.2024
- Managed client assessments to determine eligibility for services and resources.
- Facilitated communication between clients and service providers to enhance service delivery.
- Monitored client progress and adjusted care plans as necessary to meet needs.
- Compiled reports on cases and submitted them to supervisors as required.
- Managed calendar and scheduled appointments for executives.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Patient Service Representative
La Maestra Community Health Centers
08.2020 - 02.2023
- Coordinated between patients and healthcare professionals to meet patient needs
- Checked daily doctor schedules and verified insurances
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Answered patient questions and fielded complaints
Education
Associate of Arts - psychology
Southwestern College
05.2017
Skills
- Multitasking
- Computer Skills
- Communications
- Organization
- Customer Service
- Safety Methods
Languages
Spanish
Professional
Timeline
Case Manager
La Maestra Community Health Centers
03.2024 - 07.2025
Administrative Assistance / Case Manager
La Maestra Community Health Centers
03.2023 - 02.2024
Patient Service Representative
La Maestra Community Health Centers
08.2020 - 02.2023
Associate of Arts - psychology
Southwestern College
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