Citlalli Vazquez
Moses Lake,WA
Summary
Dynamic professional with a robust background in customer service and leadership, developed through extensive experience in fast-paced food service environments. Expertise in team management, cash operations, and optimizing daily workflows to ensure seamless operations. Committed to leveraging skills as a Shift Supervisor to drive team success and foster organizational growth. Passionate about creating an engaging work atmosphere that enhances employee satisfaction and customer experience.
Overview
1
1
Certification
7
7
years of professional experience
Work History
CAREGIVER FOR ELDERLY
Consumer Direct of Washington
Moses Lake, WA
01.2025 - 04.2026
- I worked as an in home caregiver for my grandfather who had been diagnosed with ALS. I helped bathe, change, and wash laundry for my grandfather.
BARISTA/SHIFT SUPERVISOR
Starbucks
Moses Lake, WA
11.2021 - 01.2025
- I joined the Starbucks team on 11/2021 and then was promoted to a shift supervisor. I worked as a cashier, worked in drive through and hot bar. I also ensured that the store was ready for the next crew and business day.
BROISTA
Dutch Bros Coffee
Moses Lake, WA
01.2021 - 09.2021
- I worked at Dutch Brothers as a broista making drinks such as coffee, lattes, teas, lemonade, etc. I took verbal orders from customers and managers well. I also was a runner which had me taking orders outside and was also on window/drive thru service.
CUSTOMER SERVICE
McDonald's
Moses Lake, WA
09.2019 - 01.2021
- I began my employment as a crew member. I worked in drive-thru and front counter helping take orders, prepare orders and hand customers their orders all while maintaining the cleanliness of the restaurant. I learned quickly and excelled at my position. I was promoted 4 months into my employment to a team leader and In July of 2020 I was promoted to a manager position.
Education
High School Diploma -
Moses Lake High School
Moses Lake, WASkills
- Customer service and communication
- Food service and hospitality
- Time management and multitasking
- Leadership and teamwork
- Adaptability and flexibility
- Quick learner under pressure
- Food safety and professionalism
- Friendly demeanor
- Attention to detail
- Problem-solving skills
- Cash handling expertise
- Exceptional customer service
- Opening and closing duties
- Active listening skills
- Team collaboration
- Order taking proficiency
- Team leadership abilities
- Excellent memory retention
- Menu memorization skills
- Beverage preparation techniques
- Cash register operation skills
- POS system operation expertise
- Safe food handling practices
- Espresso machine operation skills
- Creative adaptability
- Food preparation techniques
- Coffee machinery operation skills
- Decision-making capabilities
Certification
- High School Diploma
- Food Handlers Card
Timeline
CAREGIVER FOR ELDERLY
Consumer Direct of Washington
01.2025 - 04.2026
BARISTA/SHIFT SUPERVISOR
Starbucks
11.2021 - 01.2025
BROISTA
Dutch Bros Coffee
01.2021 - 09.2021
CUSTOMER SERVICE
McDonald's
09.2019 - 01.2021
High School Diploma -
Moses Lake High School