Citlally Carrillo
Bonita,CA
Summary
While working in the banking industry, I've gained skills that a crime analyst would need to thrive in their position. My experience in banking has sharpened my ability to detect abnormalities and discrepancies, skills that are highly applicable in crime analysis for identifying irregularities in criminal activity. Additionally, my background has provided me with a strong foundation in risk assessment, which is a fundamental aspect of analyzing and addressing crime patterns. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, analyzing skills, good judgement skills, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Senior Relationship Banker
Comerica Bank
10.2023 - Current
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Participated in regular training sessions to stay up-to-date on industry trends and maintain expertise in banking products and services.
Universal Banker
Blupeak Credit Union
10.2021 - 10.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Front Desk Agent
Doubletree by Hilton
06.2021 - 10.2021
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
Bank Teller
MyPoint Credit Union
06.2018 - 06.2021
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
BA in Criminology/Justice Studies -
California State Univ. San Marcos
San Marcos, CAAA in Criminology -
Palomar College
San Marcos, CASkills
- Microsoft/Excel Proficient
- Fraud Detection
- Information Processing
- Analytical Thinking
- Data Security and Validation
- Responsible/Organized
- Problem-solving
- Attention to Detail
References
- Sandra Delgado, (619) 606-2900, Senior Relationship Banker, Comerica, Pacific Beach, CA
- Sheena Holmes, (760) 458-5325, Universal Banker, Blupeak Credit Union, La Mesa, CA
Languages
Spanish
Native or Bilingual
Timeline
Senior Relationship Banker
Comerica Bank
10.2023 - Current
Universal Banker
Blupeak Credit Union
10.2021 - 10.2023
Front Desk Agent
Doubletree by Hilton
06.2021 - 10.2021
Bank Teller
MyPoint Credit Union
06.2018 - 06.2021
BA in Criminology/Justice Studies -
California State Univ. San Marcos
AA in Criminology -
Palomar College
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