Citlaly Alcantar
Apache Junction,AZ
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Dutch Bro’s
Mesa, AZ
04.2020 - Current
- Took charge of employee payroll, benefits and scheduling responsibilities.
- Ensured timely approval of timesheets to ensure prompt payroll processing.
- Managed the scheduling of candidate interviews and performed thorough reference checks before making hiring decisions.
- Managed and recorded employee attendance, payroll information, and vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw a team of 37 employees, maintaining high levels of productivity and fostering outstanding customer service.
- Planned and directed team gatherings to discuss business outcomes and convey current and ongoing objectives.
Skating Carhop
Sonic
Mesa, AZ
05.2018 - 04.2020
- Prepared drinks according to recipes specified by the restaurant.
- Ensured that all food items were prepared according to company guidelines for quality assurance.
- Performed daily cleaning duties such as mopping floors, washing dishes, and sanitizing equipment.
- Kept up-to-date on menu changes and specials offered at the facility.
- Maintained cleanliness of work area, including floors and counters.
- Greeted customers, took orders, and served food items to patrons in a timely manner.
- Inspected all orders prior to delivery, ensuring consistency in presentation and quality.
- Answered product and order questions accurately and professionally.
Education
Some College (No Degree) - Criminology
Grand Canyon University
Phoenix, AZSkills
- Strategic Planning
- Performance Management
- Financial Management
- Schedule Preparation
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Training and Development
Languages
English
Professional
Spanish
Professional
Accomplishments
- completed a 1600 hour program at EVIT while balancing high school and a part time job at Sonic
- Presidential Scholarship for GCU, ASU, and NAU
Certification
- 4.0 GPA in high school
References
References available upon request.
Timeline
Manager
Dutch Bro’s
04.2020 - Current
Skating Carhop
Sonic
05.2018 - 04.2020
Some College (No Degree) - Criminology
Grand Canyon University