Citlaly Camarillo
Leonard,TX
Summary
Dynamic professional with a proven track record at Plano Independent School District, enhancing early literacy and fostering child development through innovative curriculum planning and motivational skills. Excelled in creating nurturing environments and improving operational efficiencies, showcasing exceptional problem-solving and Microsoft Office proficiency. Achieved consistent client satisfaction and team performance improvements in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Lead Childcare Provider
Plano Independent School District - Plano East High School
Plano, TX
09.2019 - 05.2024
- Implemented programs that supported early literacy skills through reading activities, storytelling sessions, and writing exercises.
- Implemented individualized care plans to address the unique needs of each child, fostering a nurturing environment.
- Promoted physical, emotional, and social growth of children through engaging group activities and one-on-one interactions.
- Conducted assessments of children's developmental milestones providing valuable feedback on their overall growth patterns.
- Evaluated existing policies and procedures within the center, identifying areas of improvement and implementing necessary changes for optimal efficiency.
- Maintained open lines of communication with families, sharing daily updates on their child's progress and addressing any concerns or questions.
- Developed strong relationships with children by displaying empathy, understanding, and active listening skills.
- Designed weekly schedules that incorporated both structured learning activities as well as free playtime allowing children to express themselves creatively.
- Assisted in maintaining a safe, clean, and organized facility to ensure compliance with licensing regulations and promote child wellbeing.
- Enhanced children''s learning experience by incorporating creative and interactive activities into daily routines.
Insurance Agent
Contigo Auto Insurance
Plano, TX
12.2016 - 05.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Utilized CRM software to manage client relationships.
- Created detailed reports for management to track performance and sales.
- Finalized sales and collected necessary deposits.
Sales Associate
Khols
Plano, TX
03.2013 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Evolution Academy Charter School
Richardson, TX05.2012
Skills
- Parent-Teacher Communication
- Motivational Skills
- Age-Appropriate Activities
- Child development expertise
- Curriculum Planning
- Lesson implementation
- Problem-Solving
- Caring and Responsible
- Punctual and Reliable
- Coordination and Teamwork
- Creative Thinking
- Decision-Making
- Microsoft Office
- Conflict Resolution
- Documentation And Reporting
- Team Training
- Crisis Management
Accomplishments
Making amazing connections with all my customers and parents has been the biggest accomplishment of my career.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Childcare Provider
Plano Independent School District - Plano East High School
09.2019 - 05.2024
Insurance Agent
Contigo Auto Insurance
12.2016 - 05.2017
Sales Associate
Khols
03.2013 - 12.2016
High School Diploma -
Evolution Academy Charter School