Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Citlaly Ceja

Citlaly Ceja

Summary

Proven leader at McDonald's, adept in decision-making and customer service, enhanced team performance through effective training and mentoring. Excelled in cash handling and fostering relationships, ensuring compliance with regulations and promoting a positive work environment. Achieved significant improvements in employee productivity and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Shift Manager

McDonald's
12.2020 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

High School Diploma -

Armijo High School
Fairfield, CA
06.2022

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Opening and closing procedures
  • Punctual and Reliable
  • Training and mentoring
  • Relationship Building
  • Multiline phones

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

McDonald's
12.2020 - Current

High School Diploma -

Armijo High School

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Citlaly Ceja