Citlaly Gamez
Westmont,IL
Summary
Dynamic retail professional with extensive expertise and a proven track record of driving sales and profitability. Known for cultivating a collaborative team culture that promotes commitment, trust, and loyalty. Recognized as an innovative servant leader with exceptional problem-solving skills in high-pressure environments. Demonstrates strong adaptability and interpersonal skills while quickly mastering new challenges.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Pandora Jewelry
Rosemont, IL
04.2024 - Current
- Assist in the overall operations of the store, overseeing staff, managing inventory, ensuring excellent customer service, meeting sales targets, and maintaining the store's cleanliness and visual presentation, while also handling financial reporting and operational aspects to maximize profitability.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assistant Store Manager
Coach
Schamburg, IL
10.2022 - 06.2023
- Proactively resolved operational problems through thorough area walkthroughs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assistant Store Manager
The North Face
01.2018 - 09.2022
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Outstanding leadership skills, with the ability to build an inspiring culture through vision, empowerment, and development.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Achieved a 97% on the store's Lost Prevention Audit.
- Successfully oversaw the store for three months, achieving the number one store to hit the target in the district.
Education
High School Diploma -
Morton High School
Morton, MS05.2005
Skills
- Mentoring and Coaching
- Team Building and Leadership
- Strategic Merchandising
- Retail Operations
- Problem-Solving
- Decision Making
- Originality and Creativity
- Revenue Forecasting
- Goal Setting and Performance Metrics
- Performance Evaluations
- New Hire Training
- Sales Strategies
Affiliations
- 2020 Explore Pass regional contest achievement.
- The North Face & Apple collaboration.
- Top Sales Floor leader Holiday 2018 Contest.
- 2015 Most Valuable Leader in H&R Block, Chicago West.
Languages
Fluent in Spanish
Education
High School diploma, Morton East High School.
Timeline
Assistant Store Manager
Pandora Jewelry
04.2024 - Current
Assistant Store Manager
Coach
10.2022 - 06.2023
Assistant Store Manager
The North Face
01.2018 - 09.2022
High School Diploma -
Morton High School
Similar Profiles
Rubi CruzRubi Cruz
Sales Lead Keyholder at Pandora JewelrySales Lead Keyholder at Pandora Jewelry
LAURA CAPTAIN-BRIGGSLAURA CAPTAIN-BRIGGS
Customer Service & Retail Associate at Lush Cosmetics, Pandora Jewelry, Moores Clothing for MenCustomer Service & Retail Associate at Lush Cosmetics, Pandora Jewelry, Moores Clothing for Men
Danielle JacksonDanielle Jackson
Sales Lead Manager at Pandora JewelrySales Lead Manager at Pandora Jewelry
Mia TovarMia Tovar
Sales Lead at Pandora JewelrySales Lead at Pandora Jewelry
Violet OkonViolet Okon
Registered Behavioral Technician at By Your Side Autism Therapy ServicesRegistered Behavioral Technician at By Your Side Autism Therapy Services