Citlaly Guerrero
Barstow,CA
Summary
Dynamic Restaurant Manager with a proven track record at Roy’s Cafe, excelling in team management and customer engagement. Enhanced operational efficiency, achieving increased revenue through optimized table turnover and exceptional service. Passionate about fostering a positive work environment while ensuring compliance with health regulations and maintaining inventory control.
Overview
2027
2027
years of professional experience
Work History
Restaurant Manager
Roy’s Cafe
- Oversaw daily operations ensuring seamless service and customer satisfaction.
- Trained and mentored staff on best practices in food preparation and customer interaction.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Developed and maintained operational procedures for compliance with health and safety regulations.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Restocker
Roy’s Cafe
- Restocked shelves efficiently to ensure product availability and enhance customer experience.
- Assisted in inventory management by monitoring stock levels and coordinating with suppliers.
- Maintained cleanliness and organization of storage areas to facilitate easy access to products.
- Collaborated with team members to optimize restocking processes and improve workflow efficiency.
- Collaborated with team members to ensure timely completion of restocking tasks during peak hours.
- Assisted in maintaining accurate pricing throughout the store, updating price tags and confirming correct product placement during restocking activities.
- Enhanced teamwork among employees by collaborating with colleagues on larger scale store resets and reorganizations.
- Increased product turnover by rotating stock according to expiration dates and seasonal demands.
Waitress Supervisor
Roy’s Cafe
Barstow
01.2016 - Current
- Supervised daily operations, ensuring efficient workflow and high service standards.
- Trained and mentored new staff on menu offerings and customer service protocols.
- Coordinated staff schedules, optimizing coverage during peak dining hours.
- Implemented operational improvements, enhancing team productivity and guest satisfaction.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Conducted performance evaluations, providing constructive feedback to team members.
- Ensured compliance with health and safety regulations, maintaining a clean work environment.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Monitored inventory levels, facilitating timely orders to maintain stock availability.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Central High
Barstow, CA05.2023
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Operations management
Point of sale (POS) system operation
Passion for customer satisfaction
Shift management
Customer-oriented
Staff scheduling
Customer loyalty
Adaptable
Business operations expertise
Employee retention
Accomplishments
I have work sinces middle school in the same place for so long and just want to try out other jobs. I am good at communicating with others and as well as working.
Languages
English spainish
Full Professional
Timeline
Waitress Supervisor
Roy’s Cafe
01.2016 - Current
Restaurant Manager
Roy’s Cafe
Restocker
Roy’s Cafe
High School Diploma -
Central High