Citlaly Herrera Rubio
Omaha,NE
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
10
10
years of professional experience
Work History
Office Specialist
Dermatology Specialist of Omaha
Omaha, Nebraska
02.2023 - Current
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Answered and directed incoming calls to appropriate personnel.
- Created new accounts and updated existing accounts with most current details.
- Collected and verified patient information for accuracy and completeness.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Sales Associate
Men's Wearhouse and Tux
Omaha, Nebraska
05.2023 - 02.2024
- Assisted customers in selecting formal attire and accessories.
- Handled customer inquiries and resolved issues effectively and promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Restaurant Worker
McDonald's
Omaha, Nebraska
06.2019 - 09.2023
- Provided excellent customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new employees on restaurant procedures and customer service standards.
Administrative Assistant
Harbert Hills Academy Nursing Home
Savannah, Tennessee
05.2015 - 09.2018
- Organized resident activities to enhance community engagement and participation.
- Prepared meeting agendas and took minutes for administrative meetings regularly.
- Maintained office supplies inventory, ensuring timely reordering as needed.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
High School Diploma -
Bryan High School
Omaha, NE05-2020
Skills
- Patient scheduling
- Data entry
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Positive attitude
- Telephone etiquette
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Men's Wearhouse and Tux
05.2023 - 02.2024
Office Specialist
Dermatology Specialist of Omaha
02.2023 - Current
Restaurant Worker
McDonald's
06.2019 - 09.2023
Administrative Assistant
Harbert Hills Academy Nursing Home
05.2015 - 09.2018
High School Diploma -
Bryan High School