Citlaly Vega
Brookfield,WI
Summary
Experienced healthcare professional with expertise in patient care, specimen collection, mobility assistance, and emergency management. Skilled in building relationships, prioritizing tasks, and maintaining a high level of dedication to patient well-being. Bilingual in English and Spanish with strong time management and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Receptionist & Office Manager
Wisconsin Tower Dental: Randy Dee McGrath, D.D.S.
Milwaukee, WI
01.2025 - Current
- Managed appointment scheduling, confirmations, and patient communications, ensuring a smooth workflow and timely patient care.
- Ensured accurate billing through submission and tracking of insurance claims.
- Handled patient paperwork, maintained records, and ensured compliance with HIPAA regulations.
- Ordered office supplies, managed inventory, and coordinated with vendors to ensure the clinic was well-stocked.
Certified Nursing Assistant
Aurora St. Luke's Medical Center
Milwaukee, WI
10.2022 - Current
- Provided post-surgical care for patients, closely monitoring vital signs, and notifying RNs of any abnormal readings or changes in patient conditions.
- Assisted patients with daily activities and provided emotional support, including care for patients with suicidal ideation and dementia, ensuring safety and comfort.
- Accurately documented intake and output, including food, beverages, and drainage from devices like JP drains, ostomies, and Foley catheters.
- Assisted with mobility, positioning, and personal hygiene, promoting patient comfort, and preventing complications such as pressure ulcers.
- Worked closely with the care team to ensure patient comfort, safety, and recovery in a high-acuity environment.
Nuclear Biological Chemical Specialist
Wisconsin Army National Guard
Whitewater, WI
04.2019 - 07.2024
- Led training for over 400 service members on PPE use and decontamination procedures.
- Managed inventory for specimen collection, safeguarding equipment worth $50,000.
- Provided direct care during the COVID-19 pandemic, including mobility assistance and personal care.
- Implemented safety protocols to protect personnel in hazardous environments.
Patient Transporter
Aurora St. Luke's Medical Center
Milwaukee, WI
10.2020 - 11.2022
- Safely transported patients to departments, ensuring comfort and security.
- Addressed patient concerns and provided excellent customer service.
- Coordinated with healthcare teams to prioritize urgent cases.
Education
High School Diploma -
Wisconsin Lutheran High School
Milwaukee, WI05-2018
Some College (No Degree) -
Milwaukee Area Technical College
Milwaukee, WISkills
- Adaptability
- Bilingual (English/Spanish)
- Time Management and Multitasking
- Emotional Support and Team Collaboration
- Inventory Management
Timeline
Receptionist & Office Manager
Wisconsin Tower Dental: Randy Dee McGrath, D.D.S.
01.2025 - Current
Certified Nursing Assistant
Aurora St. Luke's Medical Center
10.2022 - Current
Patient Transporter
Aurora St. Luke's Medical Center
10.2020 - 11.2022
Nuclear Biological Chemical Specialist
Wisconsin Army National Guard
04.2019 - 07.2024
High School Diploma -
Wisconsin Lutheran High School
Some College (No Degree) -
Milwaukee Area Technical College
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