Ciukywana Giles
Manvel,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Call Center Agent
J.B. Kerry Enterprise Call Center
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, while maintaining over 50 calls per day.
Manager
Famous Footwear
05.2017 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Representative
JPMorgan Chase
01.2012 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs, while keeping a high level of 60 plus incoming calls per shift.
- Maintained up-to-date knowledge of product and service changes.
Education
Nursing
University of Houston - Downtown
Houston, TXHigh School Diploma -
S.P. Waltrip Sr. High
Houston, TX06.1991
Skills
- Livechat Messaging
- Microsoft Office
- Account Updating
- Telemarketing Expertise
- Inbound Customer Calls
- Customer Communication
Certification
- Licensed Notary
Timeline
Remote Call Center Agent
J.B. Kerry Enterprise Call Center
11.2022 - Current
Manager
Famous Footwear
05.2017 - 10.2021
Customer Service Representative
JPMorgan Chase
01.2012 - 12.2016
Nursing
University of Houston - Downtown
High School Diploma -
S.P. Waltrip Sr. High
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