CIVALLA WOODS
Mesquite,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude for over ten years. Willingness to take on added responsibilities to meet team goals. Confident in leadership with managing skills, customer service experience, and communication skills. Self-confident dedicated artist with four years of experience in event planning and custom work.
Overview
14
14
years of professional experience
Work History
Balloon Artist/Custom T-Shirt Designer
Freelancer- Masterclass
Remote, Work From Home
03.2020 - Current
- Maximized event ambiance with strategic placement of balloon installations designed to complement the surrounding environment
- Collaborated with event planners to seamlessly integrate balloon artistry into overall event design and atmosphere
- Enhanced customer experiences by creating visually appealing and high-quality balloon art for various events
- Expanded clientele base through positive word-of-mouth referrals, generated from exceptional performances at events
- Improved time management skills by consistently meeting deadlines for completing custom balloon orders prior to events
- Streamlined workflow efficiency by maintaining an organized work area, resulting in reduced setup and cleanup time.
Front Line Manager (FLM)
Genpact
Richardson
07.2017 - 04.2023
- Responsible for a team of 10 or more content moderators while conducting weekly coaching meetings to review errors, develop accuracy, and upscale them to navigate policy
- Guided each team member to excellence through monthly goal setting teaching refreshers, and introducing new rules/regulations while ensuring each was progressing or maintaining metrics
- Managed calibration with protocol experts, discussed and validated errors with the rep while hosting huddles.
- Assisted in the recruitment process by conducting interviews and making hiring decisions.
Data Analyst, Universal Coach, QSA
Genpact
Remote, Work From Home
07.2017 - 04.2023
- Worked with Facebook (Meta), TikTok, and Instagram to help set, enforce, and optimize internal policies to maintain client's responsiveness demands
- Content moderation with trust and safety based on reviewing posts, comments, stories, or videos to determine if they violate community guidelines
- Spearheaded successful business development initiatives aligned with the company strategy and core competencies
- Ability to present information and manage daily productivity on all levels of leadership
- High knowledge of policies with updates and orientated to prioritize and manage conflicting demands
- Monitored office workflow and administrative processes of operations with attendance, activity codes, adherence codes.
Customer Service Representative
Payflex, Application Data Processor Towers Watson One Exchange
Richardson, Hybrid( Work From Home)
06.2015 - 07.2017
- Answered 100 incoming calls concerning Health Insurance applications for Medicare
- Contracts and qualifies prospective customers and explains features with merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstance
- Follows scripts and designated sales processes to complete sales in a complaint and effective manner
- Actively participates in training to upskill and improve performance
- Calculates and/or quotes premium rates for recommended policies
- Utilizes clients to perform accurate and timely data entry and process submitted applications
- Demonstrated a high degree of integrity and followed complaint/quality assurance requirements by following HIPPA law
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed
- Applied data validation procedures to support and enforce data integrity
- Identified data errors and discrepancies and implemented swift corrections.
Packer, Processor, Forklift Operator, Packing Machine Operator (PMO)
Frito Lay
03.2011 - 12.2016
- Responsible for setting up, troubleshooting, and operating assigned machine operator
- Processed numerous Frito Lay products while checking for back seals and inspected code dates to stay in compliance with state FDA approval
- Packaged over 500 cases of merchandise promptly, adapted to store orders to track key transactions, and laid pallet board while maintaining a clean area
- Moved merchandise to designated area
- Maintained a clean and organized work environment, promoting safety and productivity
- Proved successful working within tight deadlines and a fast-paced environment
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures
- Complied with safety, health, and environmental regulations as prescribed by law
- Inspected items to identify discrepancies and damages and reported to supervisor
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
Enumerator, Interviewers, Except Eligibility and Loan, Field Operator
Census Bureau
Remote, Hybrid
05.2010 - 12.2015
- The enumerator collects demographic, economic, and housing data on behalf of the United States
- Appointed Crew Leader Assistant (CLA) and Enumerators during training sessions by instructing trainees on completion of appointment of documents and administering the Oath of Office
- Approved time and attendance documents for all 30 to 45 employees
- Instructed proper field techniques and conducted observations in the field to supervise on-the-spot assistance, one-on-one meetings, and deescalate techniques to Enumerator
- Conferred with clients by telephone or in person to provide information about products or services, take orders, cancel accounts, or obtain details of complaints
- Used a computer to input data to complete contract forms, prepare change of address records, or issue service discontinuance orders.
Education
Bachelor of Health Information Technology -
Devry University
Irving, TX08.2025
Associates of Science -
Eastfield College
Mesquite, TX06.2021
Skills
- Client skill with people knowledge
- Lean Idea Certified
- Problem Identification with Proof Review Approval, and Strategic Development
- Advanced Microsoft skills
- Social work certificate helped MISD with support system and community resources
- Supervisory skills
- Planning and coordination
- Fieldwork experience
- Team Leadership
- Accuracy and Precision
- Data Analysis
- Interview techniques
- Customer Engagement
- Artistic vision
- Design Aesthetics
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Languages
English
Professional
References
References available upon request.
Timeline
Balloon Artist/Custom T-Shirt Designer
Freelancer- Masterclass
03.2020 - Current
Front Line Manager (FLM)
Genpact
07.2017 - 04.2023
Data Analyst, Universal Coach, QSA
Genpact
07.2017 - 04.2023
Customer Service Representative
Payflex, Application Data Processor Towers Watson One Exchange
06.2015 - 07.2017
Packer, Processor, Forklift Operator, Packing Machine Operator (PMO)
Frito Lay
03.2011 - 12.2016
Enumerator, Interviewers, Except Eligibility and Loan, Field Operator
Census Bureau
05.2010 - 12.2015
Bachelor of Health Information Technology -
Devry University
Associates of Science -
Eastfield College
Similar Profiles
Florica ChilbaFlorica Chilba
Professional Makeup Artist at Freelancer- MasterclassProfessional Makeup Artist at Freelancer- Masterclass
Constanza VasquezConstanza Vasquez
Permanent Makeup Artist at Freelancer- MasterclassPermanent Makeup Artist at Freelancer- Masterclass
Ax Om D.D.Ax Om D.D.
Meditation Instructor at Freelancer- MasterclassMeditation Instructor at Freelancer- Masterclass