Ciya Watson
Summary
Dedicated Phlebotomy Technician with clinical training and over 100 venipunctures completed during externship. Expertise in specimen collection, patient identification, infection control, and laboratory safety. Committed to maintaining accurate documentation and collaborating with healthcare teams. Currently preparing for National Healthcareer Association Certified Phlebotomy Technician exam.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Receiving & Front End Associate
Burlington
St Louis
07.2026 - Current
- Delivered friendly customer service by accurately processing purchases, returns, and exchanges, enhancing customer satisfaction
- Received, stocked, and organized merchandise efficiently to maintain a well-presented retail environment
- Coordinated organization and teamwork while managing multiple responsibilities with attention to detail
Phlebotomy Extern
Barnes -Jewish Hospital
St Louis
06.2026 - 06.2026
- Executed 100+ venipunctures on adult patients, prioritizing patient comfort and specimen integrity
- Verified patient identity using two approved patient identifiers before every collection
- Selected appropriate collection tubes and followed the correct order or draw to prevent specimen contamination
- Properly labeled, handled and transported specimens according to laboratory protocols
- Performed capillary blood collections using proper collection techniques
- Completed 40+ hours of supervised clinical training in an outpatient hospital laboratory
- Ensured compliance with infection control, OSHA, PPE, and laboratory safety standards to maintain a safe environment
- Engaged with patients and healthcare staff to facilitate quality patient care and enhance communication
Buffer Stager
MilliporeSigma
St Louis
10.2025 - 06.2026
- Coordinated staging of production materials to ensure timely availability and maintain inventory accuracy
- Worked in GMP- regulated environment following strict quality and safety standards
- Executed assigned duties with precision, fostering teamwork and facilitating efficient workflow management
Chemical Packaging Operator
MilliporeSigma
St Louis
04.2025 - 10.2025
- Prepared, filled, capped, torqued, labeled, and packaged pharmaceutical products in compliance with FDA,GMP, and ISO standards
- Operated manufacturing equipment and conducted quality checks to ensure product accuracy and compliance
- Maintained production documentation and upheld cleanroom standards through effective sanitization, line clearance, and adherence to SOPs
Customer Service Associate
Caleres
St Louis
11.2024 - 04.2025
- Addressed customer concerns with professionalism and empathy, ensuring satisfactory resolutions
- Provided exceptional customer service while safeguarding confidential information
- Kept accurate documentation within CRM systems to support efficient service delivery
Behavioral Health Technician
Cottonwood Residential Treatment Center
Cape Girardeau
03.2023 - 07.2024
- Provided direct patient care and supervision in a behavioral health setting
- Utilized trauma informed care while maintaining patient dignity and safety
- Responded to behavioral crises with effective de-escalation techniques to ensure safety and stability
- Assisted patients in developing daily living skills and emotional regulation strategies
- Collaborated with nurses, therapists, and healthcare professionals to implement and adjust individualized treatment plans
- Maintained accurate patient documentation in accordance with facility standards
Customer Service Associate
Lowes Home Improvment
Cape Girardeau
03.2021 - 06.2023
- Assisted customers in fast-paced retail environment, resolving inquiries and enhancing shopping experience
- Communicated effectively with customers, solving problems and multitasking to meet diverse needs
- Assisted customers with inquiries and product selections in a retail environment.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Managed stock levels by organizing merchandise and ensuring product availability.
Customer Service Experience
Michael's, Walmart, Jack in the Box
St Louis
06.2017 - 01.2021
Education
Certified Phlebotomist - Phlebotomy Technician Training Program
Massey School of Phlebotomy
St Louis, MO06-2026
Some College (No Degree) - Psychology Major, Criminology Minor
Southeast Missouri State University
Cape Girardeau, MOSkills
Clinical Skills
- Venipuncture, Capillary Collection, Specimen Collection & Processing, Patient Identification, Specimen Collection Protocol, Infection Control, Standard Precautions, PPE, Medical Terminology
Laboratory Skills
- Inventory management
- Specimen Labeling, Quality Assurance, Accurate Documentation, HIPAA, FDA/GMP/ISO Compliance, Laboratory Safety
Professional skills
- Patient Care, Customer Support, Effective Communication, Trauma Informed Care, Critical Thinking, Prioritization Techniques, Teamwork, Adaptability
Certification
- CPR & First Aid Certified
- Pro-Act Certified
- Forklift Certified
- Eligible for the National Healthcareer Association (NHA) Certified Phlebotomy Technician (CPT) Exam
Timeline
Receiving & Front End Associate
Burlington
07.2026 - Current
Phlebotomy Extern
Barnes -Jewish Hospital
06.2026 - 06.2026
Buffer Stager
MilliporeSigma
10.2025 - 06.2026
Chemical Packaging Operator
MilliporeSigma
04.2025 - 10.2025
Customer Service Associate
Caleres
11.2024 - 04.2025
Behavioral Health Technician
Cottonwood Residential Treatment Center
03.2023 - 07.2024
Customer Service Associate
Lowes Home Improvment
03.2021 - 06.2023
Customer Service Experience
Michael's, Walmart, Jack in the Box
06.2017 - 01.2021
Certified Phlebotomist - Phlebotomy Technician Training Program
Massey School of Phlebotomy
Some College (No Degree) - Psychology Major, Criminology Minor
Southeast Missouri State University