Ciyonn Robinson
Greensboro,NC
Summary
Dynamic professional with a proven track record in customer engagement and complaint handling, honed at Hanes. Excelled in utilizing CRM software to enhance customer satisfaction and team collaboration. Demonstrated ability to boost service efficiency, with a keen focus on achieving positive outcomes and fostering repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service
Hanes
10.2023 - 10.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Sales Associate
DSW Shoes
09.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cart Pusher
Walmart
06.2020 - 10.2022
- Directed customers to appropriate areas in store to assist with locating products.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Removed litter from parking lot, planters and cart storage areas.
- Assisted customers in loading groceries into cars.
Education
Diploma - General Studies
Page
Greensboro, NC06.2024
Skills
- Complaint Handling
- Social Media
- CRM Software
- Team Collaboration
- Customer Engagement
Timeline
Customer Service
Hanes
10.2023 - 10.2024
Sales Associate
DSW Shoes
09.2022 - 08.2023
Cart Pusher
Walmart
06.2020 - 10.2022
Diploma - General Studies
Page
Similar Profiles
Patricia DeanPatricia Dean
Data Engineer at HanesData Engineer at Hanes
Brandon TonkinBrandon Tonkin
Stock Picker at HanesStock Picker at Hanes
Rose GarrettRose Garrett
Warehouse Worker at HanesWarehouse Worker at Hanes
Robert Lunsford IIIRobert Lunsford III
Manufacturing Associate at GKN AutomotiveManufacturing Associate at GKN Automotive
NICHOLAS VARGANICHOLAS VARGA
Inventory Manager at WESCOInventory Manager at WESCO