Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cizzi Cendejas

Woodland,CA

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

Cardinal Professional Products
10.2017 - 08.2023
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Quoted prices, credit terms and other bid specifications.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Customer Service Representative

Best Western Shadow Inn
08.2010 - 10.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Take and enter orders, provide customers with quotes.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained customers on our products in Spanish and English.
  • Assisted with regulatory compliance.
  • Assisted with newsletter/marketing.
  • Assisted with organizing common carrier shipments.
  • Assisted with monthly & quarterly reports like Out of county sales reports and state sales reports.

Education

Associate of Science - Law Enforcement

Woodland Community College
Woodland, CA
05.2016

Skills

  • Product Promotion
  • Training Development Aptitude
  • Team Development
  • Computer Proficiency
  • Administrative Support
  • Office Equipment Proficiency
  • Route Dispatch
  • Customer Consulting
  • Recordkeeping Strengths
  • Account Management

Languages

Spanish
Native or Bilingual

Timeline

Inside Sales Representative

Cardinal Professional Products
10.2017 - 08.2023

Customer Service Representative

Best Western Shadow Inn
08.2010 - 10.2017

Associate of Science - Law Enforcement

Woodland Community College

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Cizzi Cendejas