Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Work Availability
Affiliations
Work Preference
Interests
Languages
Software
Timeline
CJ Flynn

CJ Flynn

Tech consultant
Hiawatha,IA

Summary

I'm a technology educator, digital handyman, and community advocate with over 15 years of experience helping people solve tech problems - from internet setup and device troubleshooting to website building and laptop refurbishing. Since 2009, I've run Technically Easier, a side business focused on helping seniors and underserved communities understand and use technology. I offer in-person and remote support, classes, and refurbished devices to make digital access more inclusive and affordable. Professionally, I've worked in telecom, tech support, and internet services - including roles at Hibu, South Slope Cooperative, and other local ISPs - gaining hands-on experience across a wide range of customer-facing and technical roles. I'm an active community member in Hiawatha, Iowa - where I've run for city council and support local initiatives like Little Free Libraries and senior outreach.

Overview

15
15

Years + of Tech experience

Work History

Technology Consultant

Technically Easier
Cedar Rapids, Iowa
01.2009 - Current
  • Company Overview: Owner of technicallyeasier.com. Helping the 55+ community primarily out of Cedar Rapids, Iowa, optimize and simplify technology through digital handyman services and personalized classes. To make your life technically easier give me a call!
  • Offer affordable in-home and remote tech support, specializing in seniors and low-income individuals
  • Refurbish and resell/donate laptops (Windows 11 & Linux) with local accounts, browser tools, and productivity apps
  • Provide personalized setup of internet devices, printers, smart TVs, and streaming services
  • Recover data, migrate devices, and simplify digital transitions
  • Maintain website, handle marketing, and grow client base organically through word of mouth
  • Educating clients on how to use a variety of popular technologies and what would fit their needs in order for them to find solutions that make their lives technically easier.
  • No problem too small and no training too simple.
  • Let me help you save time and energy.
  • Affordable rates due to less overhead.
  • Owner of technicallyeasier.com. Helping the 55+ community primarily out of Cedar Rapids, Iowa, optimize and simplify technology through digital handyman services and personalized classes. To make your life technically easier give me a call!

Precinct Election Official

Linn County
Linn County, Iowa
11.2024 - Current
  • Dedicated Precinct Election Official with hands-on experience in ensuring smooth, efficient, and fair election day operations.
  • Skilled in assisting voters with the check-in process, verifying IDs, and confirming precinct locations to make certain that each individual is at the correct polling place.
  • I provide clear guidance throughout the voting process, helping create an organized and accessible experience for all voters.
  • Passionate about upholding electoral integrity and committed to serving my community on election day from poll opening until closing.

Ecommerce Specialist

Wix
Cedar Rapids, Iowa
02.2022 - Current
  • Serve as the primary point of contact for all Wix Point of Sale (POS) support, including hardware troubleshooting, payment processing (via Stripe M2 terminals), and firmware-specific issues across Bluetooth and mobile app integrations.
  • Continue to provide advanced support across over 20 Wix Business & Ecommerce tools, including Wix Bookings, Wix Stores, Wix Events, Wix Restaurants, and mobile apps.
  • Sole POS support agent during a 6+ month period after company layoffs; managed all escalations, supervisor calls, and cross-functional communication with product and engineering teams.
  • Deliver insights from customer escalations to improve firmware updates, product stability, and platform-wide user experience.
  • Act as internal subject matter expert for both POS and e-commerce offerings, regularly mentoring peers and contributing to documentation and process improvements.

Customer Service Representative & Lifeline Administrator

South Slope Cooperative Communications
Iowa City, Iowa
04.2018 - 04.2021
  • Provided customer support through email, chat, phone, and in-person.
  • Focused on first call resolution.
  • Was first point of contact for most leads and customers.
  • Help customers understand what services they had and what services would be the best for them to use for the desired outcome.
  • Was the administrator for the FCC Lifeline program and facilitated high speed broadband internet more affordable and accessible to those in need.

Customer Care Representative / Technical Resolution Specialist

Independent Telephone Co
Iowa
10.2014 - 02.2018
  • Assist with concerns about internet, phone and cable TV services for both residential and business accounts, striving for first call resolution.
  • Investigate technical problems by prioritizing and organizing efforts according to customer and network impact by confirming and isolating the problem.
  • Escalate communication to relevant departments, when necessary, to schedule a service call or alert network of an outage.
  • Train new Reps on various systems.

Client Services Representative

hibu
09.2013 - 07.2014
  • Assist businesses of all sizes throughout the USA by selling print options and/or digital advertising, including websites, to expand customer bases.
  • Determine the marketing solutions that best serve client needs, process orders and generate a positive return on investment.
  • Sold digital advertising, website packages, and search optimization services to small businesses.
  • Consulted with clients on improving online presence through Hibu tools.
  • Gained foundational skills in digital marketing, cold calling, and B2B sales.

Webmaster

Hiawatha Advocate
Hiawatha, Iowa
06.2011 - 10.2012
  • Designed and created this start-up newspaper's website, consulted on story ideas, sold advertising, helped with distribution.

ISP Support Technician

SecurityCoverage, Inc.
Cedar Rapids, Iowa
01.2011 - 03.2011
  • Provided customer service and technical support by phone for various cable TV and internet service providers.

Education

Associate of Applied Science - Marketing Management, Sales Diploma, Entrepreneurship Certificate

Kirkwood Community College
01.2013

Diploma - undefined

John F Kennedy High School
01.2010

Skills

  • Web Marketing
  • Computer Repair
  • Entrepreneurship

Personal Information

Title: Tech Consultant at Technically Easier

I’m a lifelong learner from the Cedar Rapids, Iowa Metro Area with a passion for curiosity, connection, and community. I enjoy reading, researching, and writing, and I’ve always followed my interests across tech, history, personal finance, and civic engagement.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Affiliations

  • Cedar Rapids Elderly Consortium
  • Heritage Area Agency on Aging
  • Iowa Communications Alliance
  • Heritage Area Agency on Aging
  • Association of Computer Repair Business Owners
  • Kirkwood Alumni-Owned Business Directory
  • Channel Master local authorized dealer
  • Communications Workers of America (CWA AFL-CIO)

Work Preference

Work Location

RemoteHybrid

Important To Me

Work-life balanceWork from home optionPaid time off401k match4-day work weekHealthcare benefits

Interests

I am an avid reader of mostly non-fiction books

Libraries , history, technology, and economics

Volunteering

Languages

English
Full Professional

Software

Windows

Android

Roku

Wifi Networking

Timeline

Precinct Election Official - Linn County
11.2024 - Current
Ecommerce Specialist - Wix
02.2022 - Current
Customer Service Representative & Lifeline Administrator - South Slope Cooperative Communications
04.2018 - 04.2021
Customer Care Representative / Technical Resolution Specialist - Independent Telephone Co
10.2014 - 02.2018
Client Services Representative - hibu
09.2013 - 07.2014
Webmaster - Hiawatha Advocate
06.2011 - 10.2012
ISP Support Technician - SecurityCoverage, Inc.
01.2011 - 03.2011
Technology Consultant - Technically Easier
01.2009 - Current
Kirkwood Community College - Associate of Applied Science, Marketing Management, Sales Diploma, Entrepreneurship Certificate
John F Kennedy High School - Diploma,

Similar Profiles

CREATE PROFILE