C.J. Guarasci
Dayton,OH
Summary
A strategic, solution-focused higher education and healthcare leader demonstrating vast expertise with social change, employee engagement, training & development, and patient experience. A dynamic employee and patient advocate who values data and accountability to ensure results. A visionary able to develop innovative approaches with a connector superpower building enterprise-wide relationships to create an unreasonable experience: going above and beyond.
Overview
32
32
years of professional experience
7
7
Certification
Work History
MANAGER, PATIENT EXPERIENCE
Kettering Health
Kettering, OH
May.2023 - Current
- Provided guidance and demonstrated innovative recommendations to leaders optimizing business unit objectives.
- Supported the creation of action plans and strategic decisions by analyzing, managing, and reporting key insights to provide solutions to problems.
- Strengthened communication skills through regular interactions with others.
Project Manager
The Ohio State University
Columbus, OH
05.2021 - 10.2023
- Led a cross-functional team to successfully deliver a 5-day university merit scholarship competitions for 3,100 prospective students yielding a significant increase in enrollment.
- Crafted a one-size-fits-one experience for prospective students.
MANAGER, TALENT DEVELOPMENT (promotion)
Press Ganey Associates, LLC
South Bend, IN
03.2021 - 04.2023
- Developed and executed an effective onboarding program over 6 weeks, incorporating a capstone exercise to showcase skill development.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided skill-based workshops to coach, mentor, and train team members for enhancing job performance.
- Demonstrated strong leadership skills amidst organizational transitions.
Graduate Assistant
James Madison University
Harrisonburg, VA
08.1999 - 04.2021
- Supported the Division of Academic Affairs by using a foundation of research, theory, assessments, and connection served individuals selecting a college program and career through self-discovery.
IMPROVEMENT ADVISOR, PATIENT EXPERIENCE
Press Ganey Associates, LLC
MidAtlantic Region
12.2017 - 03.2021
- Assisted clients (with business value of $6M) in the selection of survey methodology and formulation of a data strategy.
- Facilitated strategic discussions to foster a culture of continuous improvement while incorporating patient-centered care, safety measures, quality standards, and engagement at every interaction for an unreasonable human experience.
- Consulted with executive, nursing, and physician leaders to enhance experience through the implementation of a sustainable improvement model.
- Added value by delivering evidence-base recommendations.
DIRECTOR, ORGANIZATIONAL DEVELOPMENT
Dayton Children’s Hospital
Dayton, Ohio
09.2013 - 06.2017
- Utilized instructional design to develop and implement a curriculum aimed at achieving key performance indicators.
- Drove innovation to implement a cutting-edge employee orientation and onboarding program.
- Enabled optimal performance of clinical and non-clinical leaders / team members by utilizing compassionate communication, critical thinking, and inspiring recommendations.
- Designed and delivered diverse training programs utilizing a range of instructional methodologies including instructor led classes, experiential learning exercises, social learning opportunities, self-paced study materials, blended learning approaches.
- Cultivated strong relationships by encouraging open communication channels.
- Developed and implemented strategic plans to ensure organizational goals were met.
DIRECTOR, PATIENT EXPERIENCE (promotion)
Kettering Health
Kettering, Ohio
05.2011 - 09.2013
- Guided evidence-based, strategic experience initiatives fostering improvements across units and organization.
- Provided individuals with the right balance of support and challenge through at-the-elbow coaching.
NETWORK MANAGER, LEADERSHIP INSTITUTE
Kettering Health
Kettering, Ohio
03.2004 - 05.2011
- Elevated performance levels by empowering leaders with customized competency-based education and training.
Assistant Director, Admissions
Lynchburg College
Lynchburg, VA
08.1997 - 07.1999
- Increased New England student enrollment by 20 percent through innovative outreach and connections.
Assistant Director, Admissions
Muskingum College
New Concord, OH
08.1995 - 07.1997
- Improved visibility and expansion of learning disabilities program and services to a niche client population.
Coordinator, Public Relations and Marketing
Franciscan Medical Center
Dayton, OH
05.1994 - 11.1994
- Managed the internal and external organizational reputation to influence opinion and behaviors.
Assistant Account Executive
Miami Valley Hospital
Dayton, OH
05.1992 - 03.1994
- Increased awareness and employee morale through written collateral highlighting people, programs, and services.
Education
Master of Education - Counseling
James Madison University
Harrisonburg, VABachelor of Arts - Communications
University of Dayton
Dayton, OHSkills
- Strategic Planning
- Improvement Coaching
- Change Cultivator
- Staff Training & Development
- Cross-Functional Leadership
- Vendor Evaluation & Management
- Inspiring Public Speaker
- Complex Problem Solving
- Project Management
- Data Analysis
Accomplishments
Increased Profit
Generated a $1.5M upsell in client revenue
Achieved a revenue surplus of $256K
Improved Experience
Increased employee experience by 6% and reduced Team 3 by 16%
Increased Ambulatory Surgery, Emergency, and Inpatient global metric by 1.25 to 3 points
Retention
Reduced new employee onboarding by 60 days by developing an unreasonable experience
Websites
Certification
- Certified Instructional Technologist & Instructional Module Development
- Certified Myers-Briggs Type Inventory
- Certified Ohio Partnership for Excellence Examiner (Malcom Baldrige criteria)
- Certified Development Dimensions International Facilitator: Targeted Selection, Leadership Mirror, Service Plus
Timeline
MANAGER, PATIENT EXPERIENCE
Kettering Health
May.2023 - Current
Project Manager
The Ohio State University
05.2021 - 10.2023
MANAGER, TALENT DEVELOPMENT (promotion)
Press Ganey Associates, LLC
03.2021 - 04.2023
IMPROVEMENT ADVISOR, PATIENT EXPERIENCE
Press Ganey Associates, LLC
12.2017 - 03.2021
DIRECTOR, ORGANIZATIONAL DEVELOPMENT
Dayton Children’s Hospital
09.2013 - 06.2017
DIRECTOR, PATIENT EXPERIENCE (promotion)
Kettering Health
05.2011 - 09.2013
NETWORK MANAGER, LEADERSHIP INSTITUTE
Kettering Health
03.2004 - 05.2011
Graduate Assistant
James Madison University
08.1999 - 04.2021
Assistant Director, Admissions
Lynchburg College
08.1997 - 07.1999
Assistant Director, Admissions
Muskingum College
08.1995 - 07.1997
Coordinator, Public Relations and Marketing
Franciscan Medical Center
05.1994 - 11.1994
Assistant Account Executive
Miami Valley Hospital
05.1992 - 03.1994
Master of Education - Counseling
James Madison University
Bachelor of Arts - Communications
University of Dayton
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