Hi, I’m
Veronica Lannan
Hutto,United States
Summary
Results-driven Professional accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee
training, motivation and performance management. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
years of professional experience
1
Certification
Work History
Miracle Ear
Licensed Hearing Instrument Specialist
05.2023 - Current
Job overview
- Educate clients about how to properly use, maintain and store devices.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Counsel patients and families on communication strategies and effects of hearing loss.
- Attend professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Administer air conduction, bone conduction and speech audiometry tests.
- Enhance customer satisfaction with timely follow-up appointments and fine-tuning of hearing devices.
Onin Staffing
Central Texas Area Manager
08.2005 - 11.2022
Job overview
- Planned operations to meet established schedules and business forecasts.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Recruited top talent to maximize profitability.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Managed employee compensation plans.
- Coordinated technical training and personal development classes for staff members.
- Dedicated to expanding client bases by building lasting relationships by providing excellent customer service.
- Oversaw budget planning, strategy development, community outreach for Onin Staffing.
- Managed P&L to decrease branch operation cost.
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Liaised between multiple business divisions to improve communications.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Held meetings with Business Development Managers to identify techniques to overcome sales obstacles
Instaff
On-Site Manager
12.2001 - 05.2005
Job overview
- Supervised contractor work processes and adherence to project schedule.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Created weekly and monthly reports and presentations for management team.
- Processed all employment applications, conducted interview, prepared invoices,
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Supervised site investigations, reported issues and escalated those that required further assistance
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Managed 300+ temporary employees
- Managed Tennessee, Dallas and 3 Austin Facilities.
VIP Temporaries
Office Manager
09.1999 - 11.2001
Job overview
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
AFP Inc.
Human Resources Administrator
02.1996 - 08.1999
Job overview
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Prepared new hire letters, employee contracts and corporate policies.
- Answered employee inquiries regarding health benefits and 401k options.
- Organized company-wide events designed to boost employee morale.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
University of Texas At AustinAustin, TX
Certificate from Human Resources Management
1999
Society of Human Resource ManagementHR Certification Institute
Certification from Professional in Human Resources
1999
State of Texas
Certificate from Notary Public
University of Texas At AustinAustin, TX
Bachelor of Science from Computer Science
1992
Skills
- Client development
- Operational Oversight
- Personnel management
- Leadership skills
- Staff recruiting
- Staff Development
- Risk Management
- Payroll Processing
- Quality Patient Care
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Certification
- Licensed Hearing Instrument Dispenser
Timeline
Licensed Hearing Instrument Specialist
Miracle Ear
05.2023 - Current
Central Texas Area Manager
Onin Staffing
08.2005 - 11.2022
On-Site Manager
Instaff
12.2001 - 05.2005
Office Manager
VIP Temporaries
09.1999 - 11.2001
Human Resources Administrator
AFP Inc.
02.1996 - 08.1999
University of Texas At Austin
Certificate from Human Resources Management
Society of Human Resource Management
Certification from Professional in Human Resources
State of Texas
Certificate from Notary Public
University of Texas At Austin
Bachelor of Science from Computer Science
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