Summary
Overview
Work History
Education
Skills
Timeline
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CJ Miller

Winter Garden,Flordia

Summary

I am a dedicated Disney Cast Member who takes great pride in advancing the mission and magic of The Walt Disney Company. With a strong commitment to exceptional guest experiences and a deep appreciation for the values that define the Disney culture, I strive to bring enthusiasm, reliability, and heart to every role I serve. I am eager to continue growing within the organization and aspire to take on a leadership position where I can support fellow Cast Members, elevate the guest experience, and help carry Disney’s legacy forward.

Overview

2026
2026
years of professional experience

Work History

Merchandise Trainer

The Walt Disney Company
  • Train new Cast Members in product knowledge, guest service, and Disney service standards
  • Instruct on POS systems, cash-handling accuracy, and transaction procedures
  • Guide proper stocking, organization, and visual merchandising practices
  • Communicate clearly, provided supportive feedback, and checked for understanding
  • Model teamwork, professionalism, and the Disney culture of service
  • GRAND FLORIDIAN RESORT AND SPA

Merchandise Coordinator

The Walt Disney Company
01.2024 - Current
  • Lead and oversee a team of 50+ Cast Members by fostering strong relationships to increase team productivity, effectiveness, and morale to achieve and exceed revenue goals.
  • Assist leaders in managing and exceeding operational goals while undertaking multiple projects to improve efficiency and show in the workplace and ensuring all Guest Service Principles are exceeded.
  • Respond to and guide fellow Cast members through Guest concerns to provide 100% Guest Excellence
  • GRAND FLORIDIAN RESORT AND SPA

Attractions: Slinky Dog Dash

The Walt Disney Company
01.2023 - 01.2024
  • Operated Slinky Dog Dash with full adherence to safety and dispatch procedures
  • Performed height checks, assisted with loading/unloading, and secured restraints
  • Managed queue flow, guest questions, accessibility needs, and Lightning Lane merges
  • Executed downtime, reset, and weather-closure procedures
  • Maintained show quality and created positive guest interactions throughout Toy Story Land
  • DISNEY'S HOLLYWOOD STUDIOS

Education

Bachelor of Art - Communications and Media

University of Boston
12.2025

Bachelor of Fine Arts - Musical Theatre

Ohio Northern University
01.2023

Skills

  • Model exceptional guest service and Disney safety standards
  • Open to constructive conversation to elevate my performance
  • Support and coach Cast Members through clear, positive communication
  • Maintain strong operational knowledge and consistency in daily procedures
  • Assist with problem-solving during high-volume periods and downtimes
  • Promote a collaborative, inclusive, and professional team environment
  • Uphold show quality, cleanliness, and on-stage excellence
  • Adapt quickly to changing priorities and fast-paced conditions
  • Take initiative to assist leads with training, organization, and operations

Timeline

Merchandise Coordinator

The Walt Disney Company
01.2024 - Current

Attractions: Slinky Dog Dash

The Walt Disney Company
01.2023 - 01.2024

Bachelor of Fine Arts - Musical Theatre

Ohio Northern University

Merchandise Trainer

The Walt Disney Company

Bachelor of Art - Communications and Media

University of Boston