CJ Miller
Winter Garden,Flordia
Summary
I am a dedicated Disney Cast Member who takes great pride in advancing the mission and magic of The Walt Disney Company. With a strong commitment to exceptional guest experiences and a deep appreciation for the values that define the Disney culture, I strive to bring enthusiasm, reliability, and heart to every role I serve. I am eager to continue growing within the organization and aspire to take on a leadership position where I can support fellow Cast Members, elevate the guest experience, and help carry Disney’s legacy forward.
Overview
2026
2026
years of professional experience
Work History
Merchandise Trainer
The Walt Disney Company
- Train new Cast Members in product knowledge, guest service, and Disney service standards
- Instruct on POS systems, cash-handling accuracy, and transaction procedures
- Guide proper stocking, organization, and visual merchandising practices
- Communicate clearly, provided supportive feedback, and checked for understanding
- Model teamwork, professionalism, and the Disney culture of service
- GRAND FLORIDIAN RESORT AND SPA
Merchandise Coordinator
The Walt Disney Company
01.2024 - Current
- Lead and oversee a team of 50+ Cast Members by fostering strong relationships to increase team productivity, effectiveness, and morale to achieve and exceed revenue goals.
- Assist leaders in managing and exceeding operational goals while undertaking multiple projects to improve efficiency and show in the workplace and ensuring all Guest Service Principles are exceeded.
- Respond to and guide fellow Cast members through Guest concerns to provide 100% Guest Excellence
- GRAND FLORIDIAN RESORT AND SPA
Attractions: Slinky Dog Dash
The Walt Disney Company
01.2023 - 01.2024
- Operated Slinky Dog Dash with full adherence to safety and dispatch procedures
- Performed height checks, assisted with loading/unloading, and secured restraints
- Managed queue flow, guest questions, accessibility needs, and Lightning Lane merges
- Executed downtime, reset, and weather-closure procedures
- Maintained show quality and created positive guest interactions throughout Toy Story Land
- DISNEY'S HOLLYWOOD STUDIOS
Education
Bachelor of Art - Communications and Media
University of Boston
12.2025
Bachelor of Fine Arts - Musical Theatre
Ohio Northern University
01.2023
Skills
- Model exceptional guest service and Disney safety standards
- Open to constructive conversation to elevate my performance
- Support and coach Cast Members through clear, positive communication
- Maintain strong operational knowledge and consistency in daily procedures
- Assist with problem-solving during high-volume periods and downtimes
- Promote a collaborative, inclusive, and professional team environment
- Uphold show quality, cleanliness, and on-stage excellence
- Adapt quickly to changing priorities and fast-paced conditions
- Take initiative to assist leads with training, organization, and operations
Timeline
Merchandise Coordinator
The Walt Disney Company
01.2024 - Current
Attractions: Slinky Dog Dash
The Walt Disney Company
01.2023 - 01.2024
Bachelor of Fine Arts - Musical Theatre
Ohio Northern University
Merchandise Trainer
The Walt Disney Company
Bachelor of Art - Communications and Media
University of Boston