CANDACE S. KNOX
Discovery Bay,CA
Summary
Experienced in building and leading high-performance teams to handle real-world challenges and accomplish important operational objectives. Skilled in working within Aviation standards and complying with FAA regulations while preparing service members for demanding roles. Decisive, hardworking, and dependable professional with a results-driven and well-grounded mentality.
Overview
9
9
years of professional experience
Work History
Inflight Services Supervisor
United Airlines
South San Francisco, CA
09.2023 - Current
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15+ employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Communicated effectively with other agents to ensure timely departure of all flights.
- Monitored the arrival and departure times of aircraft to keep local operations control informed of any delays or cancellations.
- Coordinated with ground personnel such as maintenance crews, baggage handlers, and refuelers, ensuring smooth operation of flights.
Inflight Supervisor
Allegiant Air
Las Vegas, NV
12.2022 - Current
- Kept up to date on FAA compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
- Greeted crew members, flight attendants and passengers.
- Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Participate in all daily operational calls .
- Responsible for tracking reliability, issuing discipline, conducting NOIs, and issuing resolution letters in a fair, consistent, and timely manner.
- The ultimate resource for flight attendants by being the liaison between the flight attendants and all other departments via Help Desk. (Examples include, but are not limited to: assisting with FMLA application, handling crew pay/scheduling questions or concerns, directing inquiries to the appropriate parties within the organization)
Flight Attendant
Spirit Airlines Inc.
Las Vegas, NV
04.2015 - 11.2022
- Greet passengers, helping them find their seats, demonstrating emergency procedures, serving drinks and meals, answering to inquiries, and reassuring and guiding passengers in case of emergency
- Ability to work under pressure, physically fit, courtesy, attention to details, strong communication skills and teamwork.
- Dealt with safety and medical emergencies according to standards.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Kept cabin neat, clean and professional in appearance.
- Directed junior team members in proper duties and company regulations.
- Executed menu and drink orders to meet preferences of passengers.
- Observed passengers for intoxication or possible threat to safety.
Operations Manager
Hertz Car Rental
Oakland, CA
2020 - 2022
- Spearheaded implementation of short-term and long-term strategies to achieve business plan and profitability goals, successfully directing day-to-day operations.
- Coordinated and optimized scheduling, training, and inventory control.
- Successfully maintained high standards in quality, customer service, and logistics management by implementing effective policies and standard operating procedures.
- Delivered positive customer experiences through the implementation of effective quality assurance practices.
- Increased effectiveness of management communication and promoting a positive work environment by establishing employee recognition programs.
- Recruited, hired, and trained crew members in the project application, customer relations, and service.
- Oversaw financial management, budget management, accounting, and payroll activities.
- Addressed customer concerns with suitable solutions.
- Offered support to ensure employees met the evolving demands and expectations of customers.
- Generated performance and labor strategies to compete in new and existing markets.
- Crafted operations best practices using audits and project management team feedback.
Sales & Support-Assistant Manager
AT&T Mobility
Brentwood, CA
2007 - 2013
- I effectively managed scheduling, led the sales team, escalated sales calls, and handled inbound calls. I also proficiently organized inventory merchandising activities, ensuring accurate auditing and reconciliation processes.
- Also responsible for assisting customers with the purchase of products and services, features and accessories, and bill payments
- Processed paperwork and performed other duties as requested by the District and Store management team.
Retail Sales Consultant
AT&T Mobility
Brentwood, CA
2007 - 2013
- Duties as requested in the areas of research or ad-hoc analysis
- Perform intermediate duties and support related to branch operational activities and financial services
- Process all new account transactions, cash transactions, and make referrals as needed
- Setting up departmental meetings, responding to inter-company emails, maintaining customer files, and filing, answering and responding to incoming calls which range in maturity and providing overrides for team members with lower control limits., Exceeded sales objectives for wireless phones, services, and accessories
- Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Maintained strong knowledge of new wireless products, accessories, pricing plans, promotions, service features, and competitive offers
- Successfully handled service inquiries from customers consistently.
Education
Bachelor of Science - Bachelor's of Nursing
Grand Canyon University
Phoenix, AZ07.2025
Associate of Science - Psychology
University of Phoenix Online
Skills
- Type 35 wpm, file and record keeping procedures; 10-key by touch;
- Office machines; PC based word processing, spreadsheets, databases, Microsoft Office
- Mainframe systems; calculator and copy/printing machines;
- Decision Making
- Conflict Mediation
- Administrative Tasks
- Time Management
- Crew Resource Management
- Reporting and Documentation
- Creative Thinking
- Detail Oriented
- Customer Service
- Training and Development
- Recordkeeping Skills
- Mission Support
- Planning & Organizing
- Conflict Resolution
- Active Listening
- Critical Thinking
- Team Building
- Supervision & Leadership
- Friendly, Positive Attitude
- Travel Itineraries
- Verbal and Written Communication
Timeline
Inflight Services Supervisor
United Airlines
09.2023 - Current
Inflight Supervisor
Allegiant Air
12.2022 - Current
Flight Attendant
Spirit Airlines Inc.
04.2015 - 11.2022
Operations Manager
Hertz Car Rental
2020 - 2022
Sales & Support-Assistant Manager
AT&T Mobility
2007 - 2013
Retail Sales Consultant
AT&T Mobility
2007 - 2013
Bachelor of Science - Bachelor's of Nursing
Grand Canyon University
Associate of Science - Psychology
University of Phoenix Online
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