C. Jeannine Myers
Lake Stevens,WA
Summary
I retired from the working at the VA Medical Center in 12/2021. I have been retired for two years and am to
Patient-focused [Job Title] equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Cooperative Healthcare Administrator developing effective relationships with all levels of organization. Determines company-wide staffing requirements and proactively searches for new team members. Improves onboarding and training processes to empower staff. Processes medical documents and maintains medical database.
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Efficient Healthcare Administrator managing day-to-day operations of medical facilities to provide high-quality care. Encourages staff to develop close relationships with patients and community members. Develops performance review frameworks to identify promotion opportunities. Guides staff towards reaching full potential.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
45
45
years of professional experience
Work History
Health Care Administrator
Veterans Affairs Medical Center
Seattle, WA
01.1977 - 12.2021
- Chaired staff meetings, providing status updates on key activities to clinical management.
- Actively participated in professional development activities such as conferences or seminars.
- Implemented cost control policies to limit excessive or unmanaged spending by various teams.
- Coordinated meetings between department heads to discuss potential changes in policies or procedures.
- Conducted regular training sessions for staff on topics such as customer service protocols and safety guidelines.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Organized conferences with external stakeholders regarding healthcare initiatives.
- Reviewed and evaluated healthcare policies and procedures to ensure compliance with legal requirements.
- Ensured regulatory compliance by staying up-to-date with changes in state laws governing healthcare organizations.
- Monitored and maintained supply of medical equipment, tools and accessories.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Maintained records management system to process personnel information and produce reports.
- Developed and maintained computerized record management systems to store and process data.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Facilitated necessary changes to policies or procedures to improve operations.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Supervised day-to-day activities of clinical staff members such as physicians, nurses, and technicians.
- Created a system for tracking patient health outcomes over time.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Represented company professionally when engaging with public and government agencies.
- Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
- Managed conflict resolution between employees when necessary.
- Developed relationships with outside vendors in order to secure competitive pricing on supplies and equipment.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Recognized by management for providing exceptional customer service.
- Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
- Developed budget plans for each department within the healthcare facility.
- Monitored department budget to prepare accurate reports about findings.
- Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
- Responded proactively to concerns and questions by acting on patient feedback.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Facilitated consistency in delivery and quality of services by hiring and supervising top-notch employees.
- Prepared reports outlining financial performance indicators such as revenue streams, expense ratios.
- Conducted public relations activities on behalf of facility to promote medical services.
- Prepared informative manuals and training guides to assist with successful management of healthcare system.
- Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
- Analyzed staffing needs within the organization based on projected patient volumes.
- Monitored employee performance metrics such as attendance rates and productivity levels.
- Explained policies, procedures and services to patients.
- Researched health center standards and guidelines to identify best practices and improvement opportunities.
- Assisted with recruitment efforts by interviewing prospective candidates and making hiring decisions based on qualifications and experience.
- Maintained database of personnel activities with digital record-management systems.
- Analyzed data from various sources including surveys, reports, and interviews to identify areas of improvement in patient satisfaction scores.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Developed strategies for improving the quality of medical services provided by the organization.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Developed medical programs that promoted community health and research.
- Recruited, hired and trained new medical and facility staff.
- Provided guidance to staff on issues related to patient care, billing processes, and insurance regulations.
Education
Bachelor of Science - Heal Care Administration
City Academy
Seattle, WASkills
- Decision-Making
- Financial Reporting Coordination
- Information Systems Development
- Employee Recruitment and Hiring
- Interdepartmental Functions Coordination
- Employee Performance Evaluations
- Employee Work Scheduling
- Budget Development
- Employee Training Program
- Employee Supervision
- Critical Thinking
- Risk Management
- Service Utilization Improvements
- Process Implementation
- Operational Records Maintenance
- Financial Operations Oversight
- Operating Plans Development
- Crisis Prevention Intervention (CPI)
- Hospital Coordination
- Records Maintenance
- Facility Inspections
- Schedule Management
- Accreditation Support
- Healthcare Delivery
- HIPAA Guidelines
- Quality Control
- Regulatory Requirements
- Resource Allocation
- Budget Planning
- Patient Relations
- Goal Attainment
- Instructional Material Development
- Patient Safety
- Training and Mentoring
- Health Information Systems
- Logistics Project Management
- Staff Management
- Process Improvement
- Personnel Recruitment
- Resource Monitoring
- Data Analysis
- Multidisciplinary Team Collaboration
- Emergency Readiness
- Organizational Goal Development
- Staff Supervision
- Administrative Staff Supervision
- Performance Monitoring
- Accreditation Coordination
- Human Resources Management
- Staff Scheduling
- Patient Advocacy
- Project Oversight
- Electronic Medical Record Software
Timeline
Health Care Administrator
Veterans Affairs Medical Center
01.1977 - 12.2021
Bachelor of Science - Heal Care Administration
City Academy