C Jin Tanimoto

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Improved office efficiency by implementing new filing systems and document management processes.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Connect with clients to find solutions for their loan applications
• Understand and stay current with mortgage guidelines
• Communicate effectively and notate details
• Multitask between loans and stay on track
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Boosted customer retention rates by providing exceptional service and building rapport with clients.
• Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
• Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
• Described product and service details to customers to provide information on benefits and advantages.
• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.

• Assist with manager and team requests
• Build and delivery daily reports
• Multitask through loans and emails
• Communicate effectively between team and other departments
• Supported project completion by coordinating tasks, resources, and deadlines among team members.
• Optimized office workflows by identifying inefficiencies and proposing viable solutions for improvement.
• Maintained open lines of communication between departments to enhance overall company performance.

• Convert warm transfer leads and outbound leads to origination through funding
• Multitask through pipeline and customer needs
• Communicate effectively with processing to achieve the same goal
• Maintain origination and funding goals set by company

• Front end customer service through check-in/check-out, over the phone, and on premises
• Audit company daily reports
• Resolve issues that have or may arise
• Assist with housekeeping duties and bistro counter

• Face to face marketing and sales for Escondido property
• Produce and maintain production goals for bookings and arrival rate
• Adapt to various events and demographics

• Face to face marketing and sales for Diamond Resort properties
• Produce and maintain production goals for bookings and arrival rate
• Adapt to various events and demographics

Door to door sales representative

• Maintain face of company
  
• Provide customer solutions regarding any questions or concern on top of customer service
  
• Communicate efficiently between accounts with office to maintain accounts and services