C. J Kariyakarawana
Cerritos,CA
Summary
Experienced and results driven professional with a strong background in the automotive industry, operations and customer service seeking a challenging position at Honda motor company.
Offering a proven track record in various roles within the automotive sector.
Having a deep understanding of AHM values, commitment to innovation, dedicated to delivering exceptional products and designs to customers worldwide.
With a solid foundation in leading teams, problem solving, customer centric operational values consistently demonstrated commitment to responsibilities.
Expertise also include but not limited to thrive for customer delight, Always shot for sustainability and repeat business mentality to name a few.
As a highly ADAPTABLE, PROACTIVE individual and a team player,
I am certain that I would be an asset to AHM.
Overview
24
24
years of professional experience
Work History
Project Management Coordinator
Alliance For Wellness
07.2022 - Current
- Completed projects on timely by giving proper environment and support to teams.
- Liaised between departments to facilitate, communicate and update on project developments.
- Managed projects from start to delivery increasing making a value product.
- Facilitated team meetings with stakeholders and keep project direction, Encouraged more Face to Face conversations with teams.
- Leading teams not managing attitude.
- Opened 4 outside units out of 6 in less than 4 months after funding was approved staying within budget. Increasing company revenue.
- Planned to open out of state units in 2024 for the first time in the companied history.
Site Operations Manager
LA County Department Of Health.
01.2021 - 05.2022
- Responsible for a 70 bed quarantine hospital facility daily operations.
- Managed all house keeping/ Bio cleaning staff and outside security company staff.
- Conflict resolution of operations staff.
- Facilitated and represented L.A county during Clinical providers and security management meetings, delivering new facility initiatives and policy changes.
- Created the S.O.P (Standard Operating procedure) and "Quarantine and Isolation in a box" set up manual for future use for L.A county in a Pandemic.
- Delegated and supervised preventive facility maintenance, and timely building safety and emergency evacuation protocols.
- Scheduled regular inspections of equipment and facilities with principles and department senior management.
- Cultivated positive rapport with fellow employees to boost work place morale and employee efficiency.
Case Manager
Alvarado Care (ODR Facility) With LA County.
04.2020 - 01.2021
- Developed and implemented comprehensive case management plans to address ODR and other client needs.
- Coordinated services with government agencies, community-based organizations, healthcare professionals to provide benefits to clients.
- Managed 36 bed facility and assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists and outside case managers to develop and implement individualized care programs.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and conducted fire and earth quake safety drills and plans for clients.
- Collaborated with other non profit teams to determine timely delivery of services to clients.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Provided crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Coordinated with parole offices and county court for further assessment or release of client.
Service Advisor
Bunnin Chevrolet, Cadillac And GMC.
10.2019 - 04.2020
- GM Certified service advisor.
- Managed 3 automotive technicians with daily work schedules for repairs, recalls and maintenance issues of customer vehicles.
- Performed PDI's and performed recalls in new vehicles before vehicles entered sales floor.
- Educated customers regarding regular maintenance protocols upsold premium oils and additives to add to department bottom-line profits.
- Examined vehicles, service history, processed warranty claims getting approvals for work. Managed loaner cars, dealt with rental companies,
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Achieved monthly targets with performance bonuses.
Operations Manager (Customer Care / Quality)
Link Technologies
02.2010 - 08.2019
- Daily operations supervision of head office and 10 company locations. Hiring of middle management team members.
- Initiated a micro financing systems for existing customers and increased company revenue and daily cash flow.
- Introduced a product warranty and Vehicle insurance program.
- Managed product manufacturing and Quality Assurance. Streamlined supply chain operations to achieve timely and accurate delivery of 5 products types to the market
- Minimized product returns in 9 months by implementing an in process quality control guidelines with the manufacturers and overseas vendors.
- Led the Marketing team with advertising in local TV, Radio and online media. Represented the company in trade shows and Auto Shows both locally and overseas.
- Company liaison for over 100 company dealers for returns, problem solving related to products and returns.
- Initiated the electrification of Vehicles ( Pilot Project)
- Enhanced the product initial quality by 40% creating quality guide manual and training the production staff to a thorough in process and random quality control system to reduce returns due to initial quality.
- Developed a monthly quality competition amongst departments by initiating a phone survey after each interaction with a service unit visit creating an upsell.
- Increased sales through customer service and positive reviews for products. Created the biggest data base for taxi drivers.
Customer Relationship Manager
Santa Barbara Bank And Trust
05.2007 - 09.2008
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Trained the teller line and consumer bankers on up selling banking products and increased referrals for deposits and loan products.
Banker ( Personal and Business)
Wells Fargo Bank, N.A.
03.2005 - 02.2006
- Performed both personal banker and teller functions and delivered accurate and professional service.
- Created system of orderly follow-up by mail, telephone and email with new and existing clients to generate additional business.
- Demonstrated knowledge and sales skills in consumer lending and deposit products.
- Solicited new consumer loan opportunities and completed consumer loan process.
Internet Sales Manager
Peter Pan BMW. (Currently PENSKE).
05.2004 - 04.2005
- Responded to internet inquiries from customers for new and certified vehicles from BMW NA website and company website, and phone calls in timely matter.
- Increased internet sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Dealer traded product across various stores to address customer needs.
- Updated company website with deals and product packages.
- Trained internet sales staff on company procedures and salesmanship.
Sales and Leasing Consultant
Cutter Motors BMW Audi Range Rover.
09.1999 - 05.2004
- Highest Sales winner for 2 consecutive years, Product expert for all three brands. Highest front and back-end achiever.
- Maintained CSI above 94 % for BMW and Audi and Rover.
- No pressure Highline sales strategy for customer type.
- Customer concern and problem resolution expert.
- Customer following for direct honest, caring sales concept.
- Achieved monthly quarterly, yearly sales quotas. Trained sales team with product knowledge and delivery of sophisticated vehicles and even follow up after sales care for all customers for pre CSI call.
- Negotiated overcoming objections, asking for sales, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Trained for future Managerial position.
Additional Part Time Job Info Avail Upon Request.
NuSil Technology, Diving Systems
Education
BBA - Business Administration in Business Management.
IIC University of Technology
Colombo, Sri Lanka.07.2019
CSPO Certified
Project Management Institute
Newtown Square, PA12.2023
PMP Project Management Professional Certificate
Project Management Institute
Newtown Square, PA04.2024
Skills
- Servant Leader Team builder
- Quick and efficient problem solving which leads to CUSTOMER DELIGHT
- Conflict resolution, sustainable solutions, PR skills
- Quick learner, self starter, functioning independently if needed
- Operation streamlining cutting wastage, Identifying bottlenecks in workflow and process optimization
- Technical acumen, research and critical thinking
- Willing, patient, compassionate team player
- Continuous process Improvement and streamlining
- Process improvement and minimize wastage
Affiliations
Project management institute member.
Photography, Motorcycle riding, auto shows and F1 and moto GP.
My love for mechanics and motion has made me car crazy. I love anything that is mechanical and moves fast. I love technology along with dependability and design principles that make one automobile better than the rest.
I like photography and fine art. Photographing nature, things and shapes.
I also like to draw with acrylic and oils on canvas, polishing my art skills. Love watching my favorite RED BULL team race.
Languages
singhalese
Timeline
Project Management Coordinator
Alliance For Wellness
07.2022 - Current
Site Operations Manager
LA County Department Of Health.
01.2021 - 05.2022
Case Manager
Alvarado Care (ODR Facility) With LA County.
04.2020 - 01.2021
Service Advisor
Bunnin Chevrolet, Cadillac And GMC.
10.2019 - 04.2020
Operations Manager (Customer Care / Quality)
Link Technologies
02.2010 - 08.2019
Customer Relationship Manager
Santa Barbara Bank And Trust
05.2007 - 09.2008
Banker ( Personal and Business)
Wells Fargo Bank, N.A.
03.2005 - 02.2006
Internet Sales Manager
Peter Pan BMW. (Currently PENSKE).
05.2004 - 04.2005
Sales and Leasing Consultant
Cutter Motors BMW Audi Range Rover.
09.1999 - 05.2004
Additional Part Time Job Info Avail Upon Request.
NuSil Technology, Diving Systems
BBA - Business Administration in Business Management.
IIC University of Technology
CSPO Certified
Project Management Institute
PMP Project Management Professional Certificate
Project Management Institute
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