Christopher Johnson
Jonesboro,GA
Summary
Experienced professional with over 6 years of dedicated service in customer-centric roles, transitioning seamlessly into the healthcare sector with over 2 years of focused experience in healthcare administration. Demonstrated proficiency in effectively engaging with diverse and minority populations, coupled with a track record of leading successful community outreach clinics. Passionate about delivering exceptional care and optimizing patient experiences.
Overview
15
15
years of professional experience
Work History
Patient Services Coordinator 1
Emory Healthcare
Atlanta, GA
10.2023 - Current
- Efficiently scheduling appointments and managing daily calendars for 9 physicians by using Epic software.
- Verified patient insurance eligibility through insurance verification and entered patient demographics into Epic EHRs.
- Coordinate patients care by scheduling all referrals and faxing over requested medical records to referred specialties and managed care organizations..
- Respond to patient inquiries by adhering to HIPAA regulations and providing clear explanations to any concerns/questions..
Medical Office Coordinator
Clayton State University- Health Services
Morrow , GA
07.2021 - 02.2023
- Verified benefits and worked with insurance companies to obtain payments.
- Managed appointments, registrations and patient relations in busy Medical office.
- Trained all new employees on records management system.
- Lead database management aspects via Electronic Medical Records System by updating patient records and files in line with HIPAA and clinic regulations.
- Attain 50% increase in vaccination rate on campus by leading weekly Covid-19 Vaccination campus clinics.
- Deliver guidance to students across various health fairs and other health related outreach activities.
- Managed collections claims for unpaid bills against debtors by identifying and resolving billing and patient issues
Aircraft Fueler
Delta Global Services
Hapeville, GA
03.2019 - 01.2020
- Maintained clear and clean ramp, building and customer areas.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Completed documentation for work completed and fuel transferred or materials used.
- Handled aviation fuel and chemicals with correct procedures and quality control standards to ensure compliance with safety policies and OSHA regulations.
- Maintained prompt communication and coordination with cross-functional teams to resolve fuel loads and arrival/departure information.
- Completed 10 flights on time daily without any delays.
Team Leader- Ride Operations
Cedar Point Amusement Park
Sandusky, OH
06.2009 - 06.2016
- Trained new ride operators on safety procedures and ride operations.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Expert knowledge and experience working with Bolliger & Mabillard & Intamin type Roller Coasters.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Maximized hourly ride capacity to 98.6% by integrating new unloading and loading process.
Assistant Call Center Supervisor
Novo 1
Fort Worth, TX
10.2010 - 11.2012
- Handling calls and provide ongoing support to roadside assistance service providers.
- Supervised 15 CSRs in providing excellent customer service to callers requiring assistance for Emergency Roadside and Membership issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Received promotion to position of supervisor within nine months for displaying exceptional performance.
- Succeeded in maintaining KPI metrics for above 98% for team of ~15 members.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - Healthcare Management
Clayton State University
Morrow, GA05.2023
Skills
- Registration & Appointment Scheduling
- Proficient Written & Verbal communication
- Knowledge of PPO,HMO, Medicare &Medicaid, Tricare
- Epic Software Proficiency
- Patient Care Coordination
- Medical Billing & Collections
- Insurance Verification & Claim processing
- Inventory Reconciliation
Additional Experience
Auto Claims Associate, State Farm Insurance Inc, Dunwoody, GA
Technical Support Representative Merchant Services, Worldpay Merchant Services, Atlanta, CA
Air Package Handler, UPS, Grapevine, TX
Response Agent/Technical Support Representative, Agero, Coppell, TX
Timeline
Patient Services Coordinator 1
Emory Healthcare
10.2023 - Current
Medical Office Coordinator
Clayton State University- Health Services
07.2021 - 02.2023
Aircraft Fueler
Delta Global Services
03.2019 - 01.2020
Assistant Call Center Supervisor
Novo 1
10.2010 - 11.2012
Team Leader- Ride Operations
Cedar Point Amusement Park
06.2009 - 06.2016
Bachelor of Science - Healthcare Management
Clayton State University
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