C. Jordan White
Oviedo,FL
Summary
Proven director of HR in multiple industries, adept in strategic planning and people management. Proven track record in talent acquisition and retention, with a flair for effective decision-making and communication. Stays abreast of industry best practices, along with laws and regulations. Participated in three hurricane ride-out contingencies. Understands the QA process from an operational standpoint. Capable of training people operations to leaders. As a business partner understands the importance of being an advocate for all.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of People Support
Hersha Hotels
02.2016 - Current
- Developed talent acquisition strategy that include direct, contract, J-1, H2B, high school, and college intern programs.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale in high turnover roles.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability of employee relation budget.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits, and influenced leader buy-in to sustain fair team member treatment.
- Launched staff engagement, gender diversity and cultural programs that increased AOS from 42% to 78% participation.
- Maintain benefits and compensation analysis.
- Represent the hotel at community and business events.
- Facilitated in-person and on-line new hire orientation programs to meet Hilton & HHM QA standards
HR Manager
The Mark Travel Corporation
08.2013 - 02.2016
- Supported 275 call center and 25 national sales managers.
- Implemented WFH program and expanded to .
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Co-facilitated wellness program on-site. Recognized by the Orlando Business Journal as a top employer for wellness.
- Influenced the AOS participation to 90%.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
HR Manager
Walgreens Boots Alliance
05.2005 - 08.2013
- Led human resource function to include payroll with six team members that supported 800 team members in FL, OK, and PR.
- Annually led ramp up hiring of 300 team members during Q4.
- Project manager for policy harmonization as three business units combined resources for operational efficiency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Prepared initial response to EEOC claims.
Education
Bachelor of Arts - Human Resources Management
Samford University
Birmingham, ALExecutive Management Program
Northwestern University
Evanston, ILSkills
- Strategic planning
- Verbal and written communication
- Software: Microsoft; Google; UKG; Canva; iCIMS; Workday
- Project management
- Organizational development
- Talent acquisition
- Corporate social responsibility
Certification
SHRM SCP - 2019
Tom W. Staed Hospitality Award
Lodging and Hospitality Association of Volusia/Flager County recognizes one who embodies the values of hospitality leadership within the organization and community.
Languages
Spanish
Limited Working
Timeline
Director of People Support
Hersha Hotels
02.2016 - Current
HR Manager
The Mark Travel Corporation
08.2013 - 02.2016
HR Manager
Walgreens Boots Alliance
05.2005 - 08.2013
Bachelor of Arts - Human Resources Management
Samford University
Executive Management Program
Northwestern University
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