CARI STEFFEL
Olive Branch,Mississippi
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
25
25
years of professional experience
Work History
Customer Service & LTL dispatch
Medallion Transport & Logistics
2013.12 - Current
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
- Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
- Provided ongoing training and mentorship to new dispatchers, fostering a culture of continuous improvement.
- Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
- Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
- Resolved conflict situations professionally, resulting in positive outcomes for both customers and the organization.
- Improved customer retention rates by providing exceptional support and timely assistance to clients.
Customer Service & OS&D
Vitran Express Incorporated
2008.07 - 2013.12
Customer Service, Dispatch, OS&D
Central Freight Lines Incorporated
1999.06 - 2008.05
Education
High School Diploma -
Olive Branch High School
Olive Branch, MS01.1997
Skills
- Active Learning
- Technical knowledge
- Complaint Handling
- Follow-up skills
- Dispute Resolution
- Customer Education
- Call Routing
- Escalation management
- Detail Oriented
- Service Coordination
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
- Effective Communications
- Prioritizing calls
- Adaptability and Flexibility
- Route Planning and Adjustment
- Microsoft Office
- Data Entry
- Customer Relationship Management
Skills
Conferred with customers and supervising personnel in order to address questions, problems and requests for service and equipment., Executed daily operations of tracking shipments., Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken., Resolved billing complaints by performing activities such as adjusting bills or requesting discounts to be added., Determined charges for services requested and collected deposits and payments., Entered bills of lading into database for payment processing and customer tracking., Provided proof of deliveries to customers., Coded outbound bills for distribution to outgoing loads., Trained new employees on bill entry and manifesting outbound loads., Five years of experience dispatching local drivers in the Memphis Metro and Northern Mississippi area., Coordinated pickups and relayed information to and from eleven drivers by phone and two-way radios., Maintained amicable relationships with customers and kept in phone contact with them in order to ensure pickup times, equipment needed, and load satisfaction., Manifested outbound loads for linehaul drivers., Dispatched linehaul drivers for immediate shipment tracking., Responsible for contacting customers on refused shipments due to damages, shortages, and overages., Inspected refused shipments and recorded information kept on file for claims purposes., Photographed product as part of inspections and uploaded to company database., Researched claims and submitted information to corporate office., Responded to customer questions about claims., Reported overages to the online astray system., Maintained logs of delivery exceptions detailing any damaged or short products.
Professional Highlights
- Highly accomplished customer service representative with fifteen years of progressive LTL experience demonstrating outstanding solution finding, client service, and team building skills, with a proven record of delivering high-quality work with quick turnaround time.
- Knowledgeable in Microsoft Office and Windows applications, AS400, and Citrix software.
- Ability to work independently with little or no supervision, or as part of a team.
- Conscientious, detail oriented, dependable, responsible and efficient.
- Sharp, innovative, quick learner, ability to adapt to new challenges.
Timeline
Customer Service & LTL dispatch
Medallion Transport & Logistics
2013.12 - Current
Customer Service & OS&D
Vitran Express Incorporated
2008.07 - 2013.12
Customer Service, Dispatch, OS&D
Central Freight Lines Incorporated
1999.06 - 2008.05
High School Diploma -
Olive Branch High School
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