C. K. Wooldridge
Fort Worth,TX
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Customer Engagement and working in 24/7 uptime environment.
Overview
12
12
years of professional experience
Work History
Support Analyst
Octane Lending
09.2019 - 04.2024
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Proactively initiated client engagement through various communication methods,including email,chat, and phone, ensuring a tailored approach to their needs
- Trained new hires in company procedures, fostering a smooth transition into their roles as Customer Support Analysts.
Customer Service Representative
Pacific Union Financial
04.2016 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Billing Specialist
CoreLogic
05.2012 - 01.2016
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Processed and verified invoices to secure accuracy of billing information.
Education
Independent Adjuster -
American Adjuster Academy
Fort Worth, TX02.2022
High School Diploma -
Cleburne High School
Cleburne, TX02.1997
Skills
- Remote Support
- Strong Analytical Skills
- Expertise in Excel, Microsoft Word, PowerPoint
- Excellent Written and Oral Communication
Timeline
Support Analyst
Octane Lending
09.2019 - 04.2024
Customer Service Representative
Pacific Union Financial
04.2016 - 02.2019
Billing Specialist
CoreLogic
05.2012 - 01.2016
Independent Adjuster -
American Adjuster Academy
High School Diploma -
Cleburne High School
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