Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Christopher Katerianakis

Baldwin,MD

Summary

Result driven IT professional with over a decade of experience in analyzing performance metrics, QA analysis, and managing website performance. Expert in searching, monitoring, and analyzing data using tools such as Brightcove, Excel, and Google Analytics. Successful in interpreting and analyzing data that supports business goals with technology solutions. Great record of accomplishment of meeting deadlines and working in a fast-paced environment with teams or independently.

Overview

10
10
years of professional experience

Work History

ECommerce Production Director

Money Map Press
06.2015 - 11.2022
  • Manage new product launch funnels and new product launch analytics, which includes identifying product launch success based on Key Performance Indicator’s (KPI’s)
  • Led multiple teams with daily time sensitive task. This includes managing and tracking projects through software such as JIRA. This included managing over 10 people at one time.
  • Analyze and report website operations, email, and sales funnel performance to Sr Management including impacts on ROI
  • Control technical aspects of monthly webinars; including customer analytics and Short Message Service (SMS) reporting
  • Execute Split test on web and email to collect data and improve content engagement and conversion rates
  • Create and document user guides for new work processes using Confluence and other in house programs
  • Collaborate with cross-functional teams to support business goals and brand strategies
  • Mentor and train new team members on internet procedures and best company practices.
  • Perform daily testing of website functionality to ensure operating at optimal levels

Information Technology Intern

UPS
05.2014 - 09.2014
  • Created and delivered database depicting company internet users using Excel
  • Spearheaded standardized repair system for AV equipment to lower cost
  • Analyzed and tested company user licensing to improve customer experience
  • Monitored and documented system reports regarding company Cisco Jabber users
  • Provided remote and on-site technical support for applications setup, PC hardware, and software solutions.

IT Tier 2-Help Desk Technician

Marist College
06.2012 - 05.2014
  • Troubleshoot and resolved time sensitive, software, hardware, and connectivity help desk tickets received through Help Desk channels (email, walk-up, and telephone)
  • Led team project documenting the school's mainframe system using Microsoft Visio
  • Created and maintained online help and user manuals pertaining to network solution errors
  • Recognized frequently as a team leader; selected to summarize project work and train new employees
  • Installed and upgraded network computer applications, computer hardware, and perform backups
  • Contributed technical support for Campus-wide Events
  • Partnered with tier 1 technicians to resolve problems in a timely manner.

Education

Master of Science - Information Systems

Marist College
Poughkeepsie, NY
05.2014

Skills

  • Tools: Google Analytics, Dreamweaver, Brightcove, Litmus, Iris, Qlik Analytics, Crazy Egg, FileZilla, Advantage CS, JIRA, Confluence, Smartsheet, Trumpia, Callfire, Microsoft Office, Visio, SharePoint, MS Project, Adobe Acrobat/Photoshop4
  • Languages: HTML, PHP, SQL
  • Methodologies: OOAD, UML, RUP, RAD, Agile, Business and Data Modeling, SDLC
  • Operating Systems: Windows 98/2000/ME/NT/XP, Mac OS, LINUX

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

ECommerce Production Director

Money Map Press
06.2015 - 11.2022

Information Technology Intern

UPS
05.2014 - 09.2014

IT Tier 2-Help Desk Technician

Marist College
06.2012 - 05.2014

Master of Science - Information Systems

Marist College

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Christopher Katerianakis