Charles Hendrick, Jr
Amarillo,TX
Summary
Qualified Training Coordinator with 22 years of teaching and training experience. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sr. Training & Communications Coordinator
Amarillo College
09.2019 - Current
- Conducted orientation sessions and organized training for new hires in Customer Service.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Developed and implemented comprehensive training program to increase new hires ability to handle high call volume.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Assisted in development of employee assessments to measure training value.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Delivered new employee on-boarding and training sessions via Blackboard.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Used Blackboard Learning Management System to design training for Call Center employees and increase department retention.
Faculty (11-Months) - Technology Support
Amarillo College
11.2008 - 06.2018
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Created end-user training resources to assist with continued improvement in using college software.
Microcomputer App. Specialist (Lab Supervisor)
Amarillo College
09.1992 - 08.2010
- Managed staff of six student workers who helped teach students how complete computer class assignments.
- Performed troubleshooting to correct computer hardware and software malfunctions for 80+ PCs
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Substituted for Computer Department faculty as needed.
Education
Associate of Applied Science - Microcomputer Specialist
Amarillo College
Amarillo, TX05.1991
MBA - Business Administration
West Texas State University
Canyon, TX05.1989
BBA - Business Management
West Texas State University
Canyon, TX05.1987
Associate of Science - Business Administration
Amarillo College
Amarillo, TX05.1985
Skills
- Training New Hires
- New Hire Onboarding
- MS PowerPoint
- Improve Job Skills
- Learning Management System Proficiency
- Training Materials and Documentation
- Training Manuals and Processes
- Material Preparation
- Multimedia Development
- Online Training
- Training Classes
Certification
- MS Office Specialist - Powerpoint - 2004
- Certified Technical Trainer (Langevin Learning)- 2003
Timeline
Sr. Training & Communications Coordinator
Amarillo College
09.2019 - Current
Faculty (11-Months) - Technology Support
Amarillo College
11.2008 - 06.2018
Microcomputer App. Specialist (Lab Supervisor)
Amarillo College
09.1992 - 08.2010
Associate of Applied Science - Microcomputer Specialist
Amarillo College
MBA - Business Administration
West Texas State University
BBA - Business Management
West Texas State University
Associate of Science - Business Administration
Amarillo College
- MS Office Specialist - Powerpoint - 2004
- Certified Technical Trainer (Langevin Learning)- 2003
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