CHELSEA KLAMM
Jacksonville,FL
Summary
Dynamic and results-driven manager with a track record of delivering exceptional guest service and cultivating strong client relationships. Prove sales professional adept at driving profitability through quality control, strategic growth initiatives, and effective team leadership. Outstanding verbal and written communication skills, complemented by a multicultural upbringing and fluency in German. Experienced in developing team members, fostering promotions through a commitment to mentorship and leadership.
Overview
9
9
years of professional experience
Work History
Store Manager
Kay Jewelers
01.2021 - 09.2023
- Oversaw store operations, including sales, customer service and inventory management
- Transformed bottom-performing store to top performer, surpassing all metrics
- Analyzed data for informed decision-making, driving effective marketing campaigns and optimized inventory management
- Created weekly and monthly reports to track store performance and identifying potential issues
- Identified and recruited top talent, resulting in a highly motivated and productive team
Assistant Store Manager
Kay Jewelers
10.2019 - 01.2021
- Successfully led the repair department, driving exceptional growth and significantly increasing yearly revenue. In one year, the repair department experienced remarkable progress with revenue growing from $23,000 to $68,000
- Analyzed repair data to identify areas of improvement and maximize profitability
- Implemented new policies and procedures to streamline store operations and increase productivity
Sales Associate
Kay Jewelers
03.2015 - 10.2019
- Executed superior guest service while maintaining sales quotas
- Give customers outstanding support by understanding their needs, recommending the right products, and resolve customer issues as they arise
- Rework sales strategy to reflect new customer trends
- Expanded sales capabilities by pursuing DCA Diamontologist Certification
Education
Diploma -
Grosse Ile High School
Grosse Ile, MIHong Kong International School
Hong KongSkills
- Ability to Work Under Pressure
- Detail Oriented
- Multitasking Skills
- Excellent Oral and Written Communication Skills
- Time Management Skills
- 80 WPM Typist
Timeline
Store Manager
Kay Jewelers
01.2021 - 09.2023
Assistant Store Manager
Kay Jewelers
10.2019 - 01.2021
Sales Associate
Kay Jewelers
03.2015 - 10.2019
Diploma -
Grosse Ile High School
Hong Kong International School
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