Cyisha Lawrence
Philadelphia,PA
Summary
With over 15 years of professional experience, I have developed expertise in managing client relationships and providing exceptional care and support. My adaptability allows me to navigate diverse situations seamlessly, while my strong problem-solving abilities and commitment to learning enable me to overcome any obstacles. Excellent communication skills are central to my approach, fostering effective collaboration with team members and achieving collective success. Eager to tackle new challenges, I am dedicated and enthusiastic in contributing to the advancement of organizational objectives.
Overview
16
16
years of professional experience
Work History
Concierge
NFC Amenity
09.2024 - Current
- Managed daily front desk operations, coordinating guest check-ins and check-outs efficiently.
- Resolved conflicts and complaints effectively, maintaining a positive atmosphere for guests and staff alike.
- Developed strong relationships with guests, promoting loyalty through personalized service initiatives..
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Care Aide
Patriot Home Health Care
06.2022 - 06.2023
- Delivered high-quality client care, responding to needs with empathy and professionalism
- Used de-escalation techniques to manage difficult situations and maintain client satisfaction
- Coordinated transportation and accompanied clients to appointments
- Administered medications under supervision and ensured timely adherence to care plans
- Maintained a clean and organized environment to enhance client comfort
Care Aide
Vital Support
01.2015 - 06.2022
- Assisted clients with daily living activities, ensuring dignity and respect in all interactions
- Managed medication schedules and communicated with healthcare providers
- Supported clients during appointments and errands, maintaining a positive attitude
- Engaged clients through conversations and activities to promote mental wellness
- Handled emergency situations with composure
Desk Clerk
John's used cars
06.2010 - 06.2012
- Greeted and assisted customers, directing them to appropriate departments
- Answered multi-line phone systems and scheduled appointments
- Resolved customer inquiries and complaints professionally and efficiently
- Maintained filing systems and managed office correspondence
- Monitored facilities and responded to concerns to ensure a safe and welcoming environment
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01.2018
Skills
- Customer Service and Client Support
- Conflict Resolution and De-escalation Techniques
- Effective Verbal and Written Communication
- Highly adaptable
- Telephone etiquette
- Cultural awareness
- Tech-Savvy
- Multi-line Phone Handling & Call Management
- Appointment Scheduling and Follow-Up
- Time Management and Prioritization
- Team Collaboration and Relationship Building
Timeline
Concierge
NFC Amenity
09.2024 - Current
Care Aide
Patriot Home Health Care
06.2022 - 06.2023
Care Aide
Vital Support
01.2015 - 06.2022
Desk Clerk
John's used cars
06.2010 - 06.2012
High School Diploma -
Penn Foster Career School