Hi, I’m
Carol Miller
Ellwood City,PA
Summary
Assistant Account Executive with 15+ of years of experience developing project-relevant insights from information and research for strategic approaches. Strong capacity to deliver insights developing plans and problem-solving. Energetic self-starter builds strong client relationships. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
years of professional experience
Work History
EdFinancial Services
Application Processor
11.2022 - 01.2023
Job overview
- Processing applications for payment plans with 100% accuracy.
- Researched and resolved discrepancies to maintain accuracy.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
- Followed up with customers on unresolved issues.
- Entered applications and followed up with appropriate personnel for missing information on incomplete loan packages
- Utilized techniques for increasing data entry speed.
FedLoan Servicing/PHEAA
CSR/Processor
10.2021 - 10.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
- Gathered and organized information for research purposes.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Evaluated accuracy and quality of data entered into agency management system.
- Verified client information by analyzing existing evidence on file.
Ellwood City Transit
Executive Assistant
08.2015 - 03.2021
Job overview
- Organized and coordinated conferences and monthly meetings.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Trained new-hires on CDL driving and procedures. Updated employees as federal and state laws dictate.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Executed banking and bookkeeping tasks.
- Created and managed office systems to efficiently deal with documentation.
- Managed and reviewed filing and office systems
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Assisted owner with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Matched purchase orders to invoices and logged invoices into computer.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Reviewed each invoice and requisitions for payment approval.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Verified vendor accounts.
- Prepared checks and assisted with payroll duties.
- Reconciled bank statements.
- Generated financial statements and reports detailing accounts receivable status
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Ellwood City Transit, Inc.
School Bus Driver
09.2005 - 08.2015
Job overview
- Maintained Pennsylvania driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes 2 - 4 times per day.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Communicated information to parents to promote good communication and transparency.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Obeyed federal, Pennsylvania and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Drove bus along assigned route, picking up students.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
- Created and enforced bus rules and kept expectations posted.
- Drafted and submitted reports detailing trips, fuel, mileage and hours.
- Recorded bus route and made notes for substitute drivers.
- Monitored bus heating, lighting and ventilation systems.
- Taught students first-aid and emergency protocols in case of emergency.
- Explained rules and emergency bus procedures to students.
Mr. B's
Secretary
01.2009 - 04.2011
Job overview
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Filed paperwork and organized computer-based information.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Organized and updated schedules for customer service.
- Maintained physical and computer-based filing systems.
- Implemented improvements to file systems and procedures.
Various Temporary Services
Various Temporary Assignments
06.2002 - 09.2005
Job overview
- Provided diverse duties for multiple on-call assignments ranging from 1 day to 6 months
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Processed invoices and journal entries with efficiency and accuracy,
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
Mine Safety Appliances
Clerk/Secretary
06.1997 - 12.2001
Job overview
- Set up and maintenance of a system to track employee production, QA, efficiency, and attendance; ordering; time card entry; the initiation and upkeep of Work Instructions (ISO 9000) and safety procedures
- Handled daily scheduling tasks and provided administrative support for entire department.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Monitored production processes to gain understanding of problematic steps and write instructions on each operational task.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Education
Thompson EducationInternet
No Degree from Web Design
2003
University Overview
- 4.0 GPA
Penn State UniversityBeaver County, PA
No Degree from Computer Programming
1986
University Overview
- Completed AP course in math and accounting
- Professional Development: Psychology
Lawrence County Vo-TechNew Castle, PA
Certificate in Accounting from Accounting And Business Management
1983
University Overview
- Honor Roll
- Completed AP course in Math and Accounting
Lincoln High SchoolEllwood City, PA
High School Diploma
1982
University Overview
- Graduated with Honors
- Completed AP course in Math, English and Science
- Ranked in Top 10% of class
Skills
- Advanced MS Office Suite Proficiency
- Appointment Scheduling Software
- Project Planning
- Logistics and Schedule Management
- Proofreading
- Business Correspondence
- Graphics Software
- Excel Spreadsheets
- Report Analysis
- Intuit QuickBooks
- Accounting Techniques
Timeline
Application Processor
EdFinancial Services
11.2022 - 01.2023
CSR/Processor
FedLoan Servicing/PHEAA
10.2021 - 10.2022
Executive Assistant
Ellwood City Transit
08.2015 - 03.2021
Secretary
Mr. B's
01.2009 - 04.2011
School Bus Driver
Ellwood City Transit, Inc.
09.2005 - 08.2015
Various Temporary Assignments
Various Temporary Services
06.2002 - 09.2005
Clerk/Secretary
Mine Safety Appliances
06.1997 - 12.2001
Thompson Education
No Degree from Web Design
Penn State University
No Degree from Computer Programming
Lawrence County Vo-Tech
Certificate in Accounting from Accounting And Business Management
Lincoln High School
High School Diploma
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