Colt Sharp

I manage the communication, guest arrivals and departures, and cleaning services for a five star rated short term rental property, a long with several other long term rentals.

My responsibilities include maintaining communication with renters to ensure they are aware of company policies and have everything they need for a stress free stay, no matter the length of time, as well as managing payments and personally guaranteeing a pristine clean between guests.

Took an average of 40 inbound calls to assist with account holders banking needs including money movement, account linking, along with online account center troubleshooting and security. Quickly moved to an applications dedicated team where I assisted with accounting opening and identity verification, as well as joint ownership and policies and disclaimers. Maintaining a confident and positive attitude to advise new and existing customers completely on their account options. Working with multiple programs and computer screens efficiently.

General labor for a small scale construction company.

My responsibilities include demolition, landscape, site clean up, painting, and floors,with occasional assistance in framing, drywall, wiring, plumbing, and HVAC work.

I worked half the week as a baker and the other half as front counter on the morning shift of Tim Hortons coffee and donuts.

As a baker it was my responsibility to keep count of all donuts, bagels, and breads, as well as baking and decorating as needed.

I also worked directly with customers at the front counter, taking and fulfilling orders.

As a customer service agent, I handled inbound roadside assistance calls from customers of various insurance companies before being dedicated to the USAA team.

In this role I had to quickly and effectively assess the safety of the individual and where they were, collecting all required information to dispatch the effective roadside assistance to their location, in the quickest yet most respectful way possible as most customers in the situation were understandably having a bad day.