Knowledgeable in machining, machine maintenance and building maintenance offering 11 years of troubleshooting and repair with advanced technical knowledge. Diligent, dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess the desired tooling needed and repairs needed to keep production running smoothly. Successful professional known for creating solutions tailored to perfectly suit customer needs while meeting budgeting constraints. Skilled at all scales of development, from one-man projects to multi-team endeavors. Ready to contribute special expertise in projects.
• Responsible for the installation and acceptation of Rollomatic CNC Tool Grinders equipped with Fanuc controls.
• Run-off of grinding machines at Rollomatic or customers facilities until approved by the customer. Train personnel in the use of the CNC Grinding machines, the supporting of software and tool grinding technology.
• Provide training sessions to operators at Rollomatic or at customers facilities.
• Test grind and grinding demonstrations at Rollomatic to validate customer’s productivity and operational procedures. Grind tools to customer’s specifications and prints.
• Maintain daily communication with the Software engineers (R&D) for customer requests and development needs.
• Work collaboratively with sales staff to facilitate understanding of the various applications request from customers.
• Provide solutions for Application and Software.
• Maintaining customer service efficiency and quality.
• Technical support to the different teams for diagnosing and providing path to resolving various issues, related to Software, Applications, Mechanical, Electrical or Fanuc.
• Provide technical support to customers via phone, email or utilizing remote access tools.
• Develop instructions documentation to support customers.
• Field service work on Rollomatic machines equipped with FANUC CNC controls. Servicing electrical systems, mechanical parts. Nationwide, Puerto Rico, Canada and Mexico.