Natural Leader offering 4-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Hi, I’m
Clair Alexander
Henderson,NV
Summary
Overview
3
years of professional experience
Work History
H&r Block Tax Svc
Client Service Personnel
12.2022 - 05.2023
Job overview
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Monitored program performance and outcomes for successful delivery of services.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
CV Resources
Receptionist
02.2021 - 12.2022
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
The Sun City Shop
Front Desk Receptionist
04.2020 - 01.2021
Job overview
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected cash, credit and check payments, processed transactions and updated relevant records.
Education
Antelope Valley High SchoolLancaster, CA
High School Diploma
02.2016
University Overview
Skills
- Service Initiatives Support
- Client Campaigns
- Customer Retention
- Investigation Leadership
- Consultative Selling Techniques
- Process Payments
- Customer Service
- Microsoft Word
- Active Listening
- Retail Sales Customer Service
- Office Equipment Proficiency
- Adobe Systems Adobe Creative Cloud
Timeline
Client Service Personnel
H&r Block Tax Svc
12.2022 - 05.2023
Receptionist
CV Resources
02.2021 - 12.2022
Front Desk Receptionist
The Sun City Shop
04.2020 - 01.2021
Antelope Valley High School
High School Diploma
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