Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
CLAIR GALLARDO

CLAIR GALLARDO

Stamford,TX

Summary

Experienced professional specializing in billing, invoice issue resolution, and customer service with a proven track record of excellence. Seeking a role to leverage skills for professional growth, provide top-tier customer service, and add significant value to the organization. Passionate about delivering exceptional results and exceeding expectations in a dynamic work environment. Committed to continuous learning and development to stay ahead in the ever-evolving industry landscape.

Overview

12
12
years of professional experience

Work History

GUEST SERVICES LEADER I (GSL I) / OVERNIGHT MANAGER

Pilot Flying J
07.2024 - Current


  • Providing excellent customer service and maintaining a customer-focused culture.
  • Assisting customers with inquiries and resolving issues.
  • Interacting with customers, team members, vendors, and corporate representatives.
  • Assisting with general store operations, including stocking shelves, cleaning, and maintaining store appearance.
  • Proficient with store equipment and maintaining knowledge of operations and policies.
  • Flexible schedule availability including nights, weekends, and holidays.
  • Covering all departments when needed, full store cleaning and stocking. As well as coverage for employees.
  • Demonstrating de-escalation skills, time management, and cash handling proficiency.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Assisted with new hire processing and existing training programs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted nightly inventory management procedures to track sales and stock levels.

VARIOUS SERVICE AND LABOR JOBS

10.2022 - 07.2024
  • Performed multiple temporary and short-term roles in service and labor fields including warehouse, cleaning, maintenance, and general customer assistance roles.

PHARMACEUTICAL BENEFITS MANAGER, CUSTOMER CARE SPECIALIST

Elixir Solutions
10.2020 - 10.2022
  • Facilitated Medicare PART D, commercial, EWGP retirement, and Medicaid prescription drug plans.
  • Managed inbound and outbound calls regarding benefit eligibility.
  • Facilitated support for pharmacy resolution line and help desk addressing needs of members, providers, and pharmacies.
  • Trained in HIPAA compliance.
  • Facilitated RITE AID COVID-19 vaccine appointment coordination.

CUSTOMER SERVICE AGENT

Visa
04.2019 - 01.2020
  • Managed prepaid banking account services for several institutions.
  • Monitored and identified fraudulent activities.
  • Facilitated skill development to elevate team metrics.
  • Executed tasks related to deposits and account closures.

OFFLINE SUPPORT SPECIALIST; ESCALATIONS / RECOVERY TEAM

Sears Holdings Corp.
05.2017 - 09.2018
  • Handled high-priority and corporate-level cases.
  • Facilitated integration of new advisors into the team.
  • Supported resolution of warranty claims with efficiency.
  • Facilitated returns and issued refunds in response to store closures across the country.

INBOUND SALES AGENT

VXI Global Solutions
11.2015 - 02.2016
  • Facilitated sales of TV and Internet packages.
  • Managed confidential data and conducted credit assessments.
  • Recognized as top-performing sales agent for consecutive weeks.
  • Managed timelines for service installations.
  • Facilitated training by allowing new hires to observe experienced staff.

CUSTOMER SERVICE AND TECHNICAL SUPPORT AGENT

Convergys Corp.
03.2013 - 10.2015
  • Resolved billing issues, revised statements, and handled service adjustments.
  • Diagnosed and repaired service disruptions in cable, phone, and internet systems.
  • Addressed and managed customer account and email access challenges.
  • Conducted comprehensive training sessions for new employees across various departments.

Education

High School Diploma - undefined

01.2012

Skills

  • Proficient in MS Office Suite
  • Word
  • Excel
  • Publisher
  • Outlook
  • PowerPoint
  • Visio
  • Telephone and Computer Systems used in Customer Service Call Centers
  • Excellent oral and written communication skills
  • Citrix
  • In person customer service skills

Timeline

GUEST SERVICES LEADER I (GSL I) / OVERNIGHT MANAGER

Pilot Flying J
07.2024 - Current

VARIOUS SERVICE AND LABOR JOBS

10.2022 - 07.2024

PHARMACEUTICAL BENEFITS MANAGER, CUSTOMER CARE SPECIALIST

Elixir Solutions
10.2020 - 10.2022

CUSTOMER SERVICE AGENT

Visa
04.2019 - 01.2020

OFFLINE SUPPORT SPECIALIST; ESCALATIONS / RECOVERY TEAM

Sears Holdings Corp.
05.2017 - 09.2018

INBOUND SALES AGENT

VXI Global Solutions
11.2015 - 02.2016

CUSTOMER SERVICE AND TECHNICAL SUPPORT AGENT

Convergys Corp.
03.2013 - 10.2015

High School Diploma - undefined

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