Clair Golden
Madison Heights,VA
Summary
Hardworking and passionate candidate with good supply management, record keeping and schedule coordination skills, pet care and interpersonal skills. Respectful, punctual and hardworking team player with expertise in various clerical tasks and supporting office support staff.
Overview
12
12
years of professional experience
Work History
Technician
Meals On Wheels Of The Greater Lynchburg Area
05.2022 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Verified orders prior to completing deliveries to avoid customer complaints
- Kept delivery vehicle clean and neat to maintain company's professional reputation
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
- Stayed in constant communication with dispatching team to quickly respond to delivery updates
- Used excellent listening and problem-solving skills to work with recipients and quickly resolve concerns
- Communicated regularly with Meals on Wheels staff for delivery route details and changes
- Navigated 250 miles every week in to deliver weekly meals to recipients
Volunteer
Meals On Wheels Of The Greater Lynchburg Area
08.2021 - Current
- Proven ability to learn quickly and adapt to new situations
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Delivered birthday boxes, meals, Animeals, and Christmas gifts to recipients’ locations within specific timeframes to ensure product safety
- Passionate about learning and committed to continual improvement
- Prepared fundraising materials for fall and spring distribution
- Self-motivated, with a strong sense of personal responsibility
- Demonstrated strong organizational and time management skills while managing multiple projects
House and Pet Sitter
Self Employed
05.2020 - Current
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Set security system using pass code and kept appropriately armed while at property and away.
Office Assistant
Henritze Dental Group
12.2020 - 08.2021
- Completed clerical tasks such as filing, copying and distributing mail
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Delivered clerical support by handling range of routine and special requirements
- Perform COVID screening on over 20 patients per day
- Scan essential documentation into office database
- Processed payments and insurance and made deposits
- Intraoffice and Interoffice communication with patients and dental specialists
- Data entry and transfer from old system to new system
- Delivered dental records and models to dental specialist offices
- Ensured maintenance of HIPPA protocols
- Interacted with customers by phone, email, or in-person to provide information
- Directed phone inquiries, answered customer questions, and scheduled appointments
- Greeted visitors and customers upon arrival, helped, and answered questions to build rapport and retention
- Maintained clean reception area to promote positive, professional environment for clients
Volunteer Kitchen Group Leader
Holy Cross Catholic Church
06.2012 - 06.2019
- Procurement of food and beverage products for campers and staff
- Optimized food and beverage preparation and service process
- Trained new kitchen volunteers
Education
Bachelor of Arts - Integrative Studies
Randolph College
Lynchburg, VA05.2024
Some College (No Degree) - Liberal Arts and General Studies
Central Virginia Community College
LynchburgHigh School Diploma -
Holy Cross Regional Catholic School
Lynchburg06.2020
Skills
- Schedule Management
- Payment Processing
- Microsoft Office
- Patient Charting
- Sorting and Labeling
- Time Management
- Social Media Knowledge
- Mail Management
- Front Office Management
- Billing and Coding
- Filing
- Pet Care
Timeline
Technician
Meals On Wheels Of The Greater Lynchburg Area
05.2022 - Current
Volunteer
Meals On Wheels Of The Greater Lynchburg Area
08.2021 - Current
Office Assistant
Henritze Dental Group
12.2020 - 08.2021
House and Pet Sitter
Self Employed
05.2020 - Current
Volunteer Kitchen Group Leader
Holy Cross Catholic Church
06.2012 - 06.2019
Bachelor of Arts - Integrative Studies
Randolph College
Some College (No Degree) - Liberal Arts and General Studies
Central Virginia Community College
High School Diploma -
Holy Cross Regional Catholic School
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