Clair Halverstadt
Claremore,OK
Summary
Proven Incident Management Specialist with a track record of optimizing resource allocation and crisis management at Kansas Turnpike Authority. Expert in Information Security Policies and adept at fostering public safety.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Incident Management Specialist
Kansas Turnpike Authority
07.2016 - 05.2020
- Optimized resource allocation during incidents by continually assessing priorities and adjusting as needed based on evolving situations.
- Ensured compliance with regulatory requirements by maintaining accurate records of all incidents and their resolutions.
- Played a pivotal role in crisis management efforts, coordinating resources and serving as a trusted advisor to senior leadership during high-profile incidents.
- Maintained a comprehensive knowledge of emerging threats and trends in Incident Management, applying insights to continually refine organizational processes.
Server
Carrabba's Italia Grill
05.2011 - 01.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Receptionist
Super 8
06.2006 - 08.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Winfield High School
2005
Skills
- Information Security Policies
- Security Information and Event Management
- Data Loss Prevention
- Public Safety
- First Aid Training
- Crisis Management
- Disaster Response
- Vulnerability Assessment
Hobbies and Interest
- Explored hands-on artistic expression through crafting and DIY projects.
- Exhibiting a desire to experience new cultures and environments.
- Enjoy exploring new cooking/baking techniques and participating in local bake sales.
- Giving back to the community
Timeline
Incident Management Specialist
Kansas Turnpike Authority
07.2016 - 05.2020
Server
Carrabba's Italia Grill
05.2011 - 01.2015
Front Desk Receptionist
Super 8
06.2006 - 08.2006
High School Diploma -
Winfield High School
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