Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Claira Papp

Kalamazoo,MI

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Always will put the costumer first to offer their best experience within the work place.

Overview

2
2
years of professional experience

Work History

Server

Elaina and Bill
Joliet , IL
04.2024 - 07.2024
  • Took orders from customers accurately and in a timely manner.
  • Provided excellent customer service to ensure satisfaction.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Filled condiments and napkin containers during slack periods.
  • Informed customers of daily specials and signature menu items.
  • Set up tables in between patrons to reduce wait times.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus and answered questions regarding items.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.

Robeks

Townsend
Plainfield, IL
10.2022 - 08.2023
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.

Education

Some College (No Degree) - Psychology

Western Michigan University
Kalamazoo, MI

Skills

  • Dining customer service
  • Liquor, wine, and food service
  • Strong Work Ethic
  • Special dietary requirements
  • Guest Seating
  • Check payment processing
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Sales Techniques
  • Banquet Coordination
  • Positive and professional
  • Service prioritization
  • Menu knowledge
  • Quality Control
  • Menu Memorization
  • Food safety understanding
  • Regulatory Compliance

Affiliations

Was in dance and cheerleading, also did plays, and babysat for years on end!

Timeline

Server

Elaina and Bill
04.2024 - 07.2024

Robeks

Townsend
10.2022 - 08.2023

Some College (No Degree) - Psychology

Western Michigan University

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Claira Papp