Summary
Overview
Work History
Education
Skills
International Experience
Timeline
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CLAIRE ABEE

Miami,FL

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

4
4
years of professional experience

Work History

Operations Associate

Mycroft
03.2023 - Current
  • Mycroft is a cloud-based conferencing platform used by research groups to conduct field studies
  • Responsible for demos, onboarding, and training of new and prospective clients and research participants
  • Creation and programming of all stimuli used in research studies
  • Responsible for troubleshooting all problems from clients, recruiters, and participants to provide a seamless experience for all.

Operations Associate, Vendor Relations

Firstbase
04.2022 - 12.2022
  • Firstbase is a fully-remote technology startup dedicated to helping companies equip their remote employees with all technology, furniture and equipment necessary to be successful and efficient
  • Responsible for relationship management of over 20 vendors located in the United States, UK, and EU
  • Worked cross-functionally across the organization to perform pricing requests for current and prospective clients, successfully procure IT and furniture products, and retrieve equipment from client users no longer employed by their respective companies
  • Collected and organized all historical invoice data from 30+ IT and furniture suppliers to determine which products were available for a sale leaseback in efforts to improve company finances.

Chief of Staff to CEO, Executive Assistant

Shoreside Support
10.2021 - 03.2022
  • Managed an office of 13 employees across operations, administration and accounting departments for the global leader in mega-yacht provisioning, bringing in $3,000,000 of yearly total revenue
  • Responsible for logistical coordination of all international export shipments to the Caribbean and Europe
  • Implemented and integrated the Salesforce platform from the ground up, to serve as the company's CRM and keep track of over 3,000 customers, sales, potential opportunities, and vendors
  • Developed and rolled-out the company's first email marketing and social media strategies to drive top of funnel business leads and industry awareness.

Operations Associate

Eyzenberg & Company
09.2020 - 06.2021
  • Managed the entire Salesforce CRM Database of over 10,000 companies and 20,000 contacts for an industry-leading real estate investment and advisory firm
  • Provided company-wide training sessions on how to maximize productivity in Salesforce
  • Onboarded and offboarded all employees
  • Trained new employees on how to use company technology and resources.

Executive Assistant to the President

Eyzenberg & Company
12.2019 - 09.2020
  • Led company-wide internal communications on behalf of the President - exceeding 250 answered emails daily.
  • Managed the President's calendar with meticulous attention to detail, prioritizing the most sensitive matters
  • Managed detailed travel itineraries and accommodations for the President and executive leadership team.

Marketing Associate

Florida International University
08.2019 - 12.2019
  • Managed all social media platforms - Instagram, Facebook, and Twitter for FIU's Panther Dining, including creating content, answering direct messages, and engaging with over 5,000 followers
  • Increased total number of engagements by 35.8% and total impressions by 168.5% across all platforms
  • Planned and executed 12 events on campus for student body of 55,000, geared towards promoting sustainability, healthy living, and athletics.

Education

Master of Business Administration (MBA), Concentration in Sports Management -

Escuela Universitaria Real Madrid - Universidad Europea
Madrid, Spain
09.2018

B.A., International Studies - Minor, Global Media Studies -

University of Michigan
Ann Arbor, MI
05.2014

Skills

  • Database Management
  • Relationship Building
  • Team Support
  • Interpersonal and Written Communication
  • Procedure Development
  • Operations Management
  • Process Improvements
  • Vendor Relationship Management
  • Customer Relationship Management
  • Salesforce CRM System Proficiency

International Experience

  • FC Nordsjælland, Copenhagen, Denmark, Media and Marketing Intern, 08/2018, 10/2018, Developed an activation for the partnership between the club and their main sponsor, DHL, which involved logistical planning of international trips to initiate the activation, post-production and distribution plans, and calculating our expected campaign results., Created a proposal for a partnership between FC Nordsjælland and LEGO, one of the largest companies in Denmark.
  • Right to Dream Academy, Copenhagen, Denmark, 08/2018, 10/2018, Managed a database of over 100 current academy players and alumni in efforts to strengthen the relationship between past and present players., Created a database of 280 potential partners from an upcoming summit, which included researching how each individual and attending organization could be a beneficial partner.

Timeline

Operations Associate

Mycroft
03.2023 - Current

Operations Associate, Vendor Relations

Firstbase
04.2022 - 12.2022

Chief of Staff to CEO, Executive Assistant

Shoreside Support
10.2021 - 03.2022

Operations Associate

Eyzenberg & Company
09.2020 - 06.2021

Executive Assistant to the President

Eyzenberg & Company
12.2019 - 09.2020

Marketing Associate

Florida International University
08.2019 - 12.2019

Master of Business Administration (MBA), Concentration in Sports Management -

Escuela Universitaria Real Madrid - Universidad Europea

B.A., International Studies - Minor, Global Media Studies -

University of Michigan

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