Summary
Overview
Work History
Education
Skills
Timeline
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Claire Abner

Burlington,KY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Inbound Small Package Sorter

DHL
08.2022 - Current
  • Maintained clean and safe work environment by adhering to company guidelines
  • Excelled in ensuring correct labels were attached to each package before sorting
  • Inspected packages for damage, leakage, or other potential issues
  • Properly loaded packages onto conveyor belts for processing
  • Assisted leadership in training new employees on proper package handling techniques
  • Bundled and labeled sorted mail for transportation to designated locations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Operated mail processing machine to sort and package incoming and outgoing mail.
  • Self-motivated, with a strong sense of personal responsibility.

Package Handler

FedEx
01.2022 - 07.2022
  • Maintained team productivity with well-organized storage, staging and shipment areas
  • Detected package issues through visual inspections
  • Worked additional shifts with short notice
  • Handled fragile items with care to avoid damage during transportation
  • Sorted packages according to destination labels and ensured accuracy
  • Properly loaded and unloaded packages from trucks for delivery.
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.

Stay at Home Mom

Self
04.2013 - 01.2022
  • I was a stay at home mom due to my oldest being diagnosed with Autism
  • I had to take him to and from so many therapies, that having a job was not manageable

Bank Teller

Chase Bank
04.2012 - 04.2013
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided customer records, account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Turned in excess cash to maintain drawer security.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Monitored and reported suspicious activity in line with bank security policies.

Sales Team Appointment Setter

Insight Communications
04.2010 - 11.2010
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Acted as first point of contact and set appointments for prospective clients.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Set appointments with salespeople and potential customers.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.

Customer Service Representative

Macys.com
10.2008 - 08.2009
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Answered up to 100 incoming calls in busy, fast-paced global call center.

Education

General Education -

Scott High School
Taylor Mill, KY
06.2007

Skills

  • Speed and Efficiency
  • Hand-Eye Coordination
  • Attention to Detail
  • Package Handling
  • Reading Comprehension
  • Workplace Safety
  • Multitasking Abilities
  • Sorting Accuracy
  • Speed and Accuracy
  • Logistics knowledge
  • Account updating
  • Cash Handling
  • Drawer balancing
  • Exceptional customer service

Timeline

Inbound Small Package Sorter

DHL
08.2022 - Current

Package Handler

FedEx
01.2022 - 07.2022

Stay at Home Mom

Self
04.2013 - 01.2022

Bank Teller

Chase Bank
04.2012 - 04.2013

Sales Team Appointment Setter

Insight Communications
04.2010 - 11.2010

Customer Service Representative

Macys.com
10.2008 - 08.2009

General Education -

Scott High School

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