Claire Austin

Key Responsibilities

• Market Operations Management: Coordinated all aspects of market operations, including vendor management, event planning, and compliance with local regulations.

• Vendor Relations: Recruited, onboarded, and supported a diverse group of farmers, artisans, and small business owners to ensure a well-rounded market offering.

• Event Planning and Execution: Organized seasonal and special events, including live music, workshops, and community initiatives to enhance market appeal.

• Community Engagement: Built and maintained relationships with local stakeholders, community groups, and sponsors to strengthen market visibility and impact.

• Marketing and Outreach: Developed and implemented social media strategies, newsletters, and promotional campaigns to drive attendance and community involvement.

• Financial Management: Oversaw market budgets, tracked revenue, and ensured financial sustainability through sponsorships, grants, and vendor fees.

• Team Leadership: Managed a team of volunteers and staff, providing training and ensuring smooth market operations.

• Problem-Solving and Conflict Resolution: Addressed vendor and customer concerns promptly, maintaining a welcoming and professional environment. Designed targeted email marketing campaigns to reach desired audience.

Other Responsibilities Include:

• Enhanced brand visibility by executing innovative international marketing campaigns.
• Developed a strong company culture focused on community engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Boosted engagement rates with the creation of compelling and visually appealing content.
• Fostered climate of collaboration between general public, city manager, and members of city council.
• Contributed to grant writing efforts, securing funding for ongoing community-based health initiatives.
• Attracted customers and generated sales using promotional materials.

• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to completion.
• Developed sustainability project goals, objectives or strategies in collaboration with other professionals.
• Devised strategies for modifying existing policies to better integrate sustainability initiatives.
• Monitored or tracked sustainability indicators such as energy usage, waste generation and recycling.
• Assessed or proposed sustainability initiatives by considering cost-effectiveness, technical feasibility and acceptance.
• Built frameworks for zero-waste operations and assisted employees with maintaining compliance with goals.
• Taught customers and members of public foundational principles and practices of sustainability, conservation and zero waste programs to enhance engagement and program success.
• Collected data, evaluated trends and authored in-depth reports detailing findings and proposing recommendations for each issue.
• Social media management and content distribution to online channels and social media platforms.
• Collaborated with marketing and design teams to develop and plan site content, layout and style.

• Freelance and contract positions
• Worked with external advertising agencies by coordinating and completing digital marketing task.
• Created and implemented content strategies for digital media
• Determined and supported keyword selection, audience targeting, audience retargeting and marketing.
• Created customized marketing materials to increase product awareness.
• Built, implemented and updated effective SEO strategies.
• Helped clients develop website portals and social media pages to promote businesses.
• Develop original content through social listening and independent sources.
• Working knowledge of grow strategies and community engagement across social media platforms including but not limited to: Instagram, Tiktok, Meta, Twitter, Pinterest & Youtube.
• Currently: Ambassador for Huron Clinton-Michigan Metroparks

• Proven collections record recovering 60% of outstanding balances in under 6M
• Executed billing tasks and recorded information in company databases.
• Developed and maintained billing procedures to make timely payments.
• Monitored customer accounts to identify and rectify billing issues.
• Worked with multiple departments to check proper billing information.
• Processed and verified invoices to secure accuracy of billing information.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Developed strategies to streamline and improve office procedures.
• Produced and mailed invoices, payment reminders and financial notices.

• Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
• Processed invoices and expenses using to facilitate on-time payment and managed department budgets and generated financial reports for management review.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Coordinated with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and data
• Managed office inventory, restocking supplies and placing purchase orders to maintain adequate stock levels.

• Oversaw all growth and retention for all employees including: hiring, onboarding, on the job training mentoring, and disciplinary actions.
• Managed growth and retention for over 100
• Coordinated and oversaw all staff trainings for key home health aide functions including: Basic Home Health Practices, Customer Service Training, Emergency Care and Basic Cooking.
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
• Enhanced team workflow and employee job satisfaction by coordinating communication between managers and employees

• Helped over 25 clients with managed home care, ensuring efficacy of care by monitoring health status
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
• Promoted development of healthy lifestyle to meet health and wellness objectives
• Developed rapport to create safe and trusting environment for care
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions

• Oversaw all logistics of events planning, event booking, and event promotions.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Word, Photoshop, & Adobe
• Liaised with over 50 patients and addressed inquiries, appointment requests and billing questions. Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial record
• Performed billing, collection and reporting functions for office
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel
• Handled all incoming business and client requests for information
• Assisted in content development for events, drafting and distributing promotional materials.

• Created and maintained spreadsheets and developed administrative and logistical reports
• Managed office stock and maintained inventory in neat and organized fashion
• Maintained office supplies inventory by checking stock and ordering new supplies as needed
• Processed paperwork efficiently to support smooth office procedures
• Managed reception and lobby area, greeted visitors and responded to requests for information
• Conducted small group and individual classroom activities with students based on differentiated learning needs
• Met with parents and guardians to discuss student progress and areas for improvement

• Assist in planning of weekly themes, supervise girl-led activities and enforce safety guidelines
• Meal planning, coordinating schedules, lead and assisted in girl lead activities, taught and certified in CPR and First Aid
• Performed enhanced activity strategies to help users of different ability levels engage in activities
• Implemented recreational activities, including swimming, boating, and ceramics l for small groups
• Ensured activities and field trips ran smoothly and in accordance with Michigan Girl Scout rules and regulations for over 30 campers
• Provided first-aid for accidents and injuries or during emergency situations