CLAIRE BARKER
Summary
Knowledgeable Case Manager experienced in coordinating care for Seriously Mentally Ill individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Proven ability to work collaboratively and independently to provide quality services to at-risk populations. Considered a team player and remain composed in very stressful situations.
Overview
16
16
years of professional experience
Work History
Behavioral Health Case Manager
Sheboygan County Health And Human Services
11.2023 - Current
- Promote recovery and community integration for adults with mental illness
- Responsible for assessment, treatment planning, monitoring, linking and coordination for person served
- Performs necessary liaison, advocacy and consultation work with ancillary agencies such as: Department of Health and Human Services, Courts, Foster Care Providers, Guardians, and Families
- Provide periodic reviews to ensure appropriate services are being provided, and treatment plans are reflective of services
- Responsible for continuous development of treatment plans, providing guidance, and advocating for person served
- Serve as a liaison between clients, families, service providers, and various state offices
- Maintain the case file for each client on the caseload
- Strategize with families and providers to address issues and concerns, and provide assistance and support
Front of House Lead
Flatiron Brewing Company
04.2023 - 10.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Case Manager
Hiawatha Behavioral Health
06.2022 - 10.2023
- Promote recovery and community integration for adults with mental illness
- Responsible for assessment, treatment planning, monitoring, linking and coordination for person
served - Performs necessary liaison, advocacy and consultation work with ancillary agencies such as:
Department of Health and Human Services, Courts, Foster Care Providers, Guardians, and Families - Provide periodic reviews to ensure appropriate services are being provided, and treatment plans are
reflective of services - Responsible for continuous development of treatment plans, providing guidance, and advocating for person served
- Serve as a liaison between clients, families, service providers, and various state offices
- Maintain the case file for each client on the caseload
- Strategize with families and providers to address issues and concerns, and provide assistance and support
Customer Service Representative
Aetna Medicare
10.2021 - 06.2022
- Answer questions and resolve issues based on phone calls from members, providers, and plan sponsors in a high volume call center
- Triage resulting rework to appropriate staff
- Document and track contacts with members
- Guide members through their plan of benefits and Aetna policy and procedures
- Comply with any regulatory Medicare guidelines
- Advocate for members' best health and create trusting and caring relationships
- Provide member with related information to answer unasked questions such as additional plan details and member self service tools
- Process claim handoffs, complaints, grievances and appeals for members
- Work with several interfaces, including Salesforce
Communications Officer
Washington County Sheriffs Department
01.2015 - 10.2021
- Receive and transmit messages to and from cars, other stations and other terminals via radio, computer, telephone, and teletype equipment
- Efficiently and effectively operate CAD (Computer Aided Dispatch)
- Coordinate Flight for Life landings, ambulance arrivals, and fire department arrivals, along with meetings that take place between citizens and deputies
- Receive calls for service, assign and prioritize these calls to proper agencies
- Enter required notices and information into CIB and NCIC (Warrants, Temporary Restraining Orders)
- Monitor and maintain building security and surveillance via provided devices and methods
- Appropriately handle stressful situations and emergencies
- Provide guidance and instruction to citizens
- Effectively walk patients through their medical emergencies (EMD Certified)
Assistant Manager
SUBWAY®Restaurants
01.2008 - 04.2015
- Demonstrate proper training techniques to new employees
- Ran cash register and other appliances, handle money for daily sales
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Advanced to keyholder and assistant manager-in-charge in manager's absence
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
Community Service Officer
University of Wisconsin Oshkosh
01.2012 - 01.2015
- Provide safety and protective services by assisting law enforcement and responding to calls for service
- Conduct patrols, building security checks, and report violations of the law
- Maximize security by checking resident identification
- Effectively communicate with staff and students to ensure safety
Summer Camp Counselor
Threshold Inc
06.2010 - 08.2012
- Monitor and contribute to the growth and development of mentally handicap children
- Entertain the children with fun and exciting activities of their choice
- Encourage the children to participate with others to develop social skills
Academic Tutor
Silverbrook Middle School
01.2008 - 01.2012
- Supervise students in groups of 4-6 and report progress weekly
- Develop and review knowledge in general school subjects learned daily
- Increase understanding of difficult material
Education
Bachelor of Arts - CRIMINAL JUSTICE
UNIVERSITY of WISCONSIN OSHKOSH
Oshkosh, WISkills
- Verbal and Written Communication
- Problem Solving
- Customer Service
- Schedule Coordination
- Decision Making
- Time Management
- Community Relationship Building
- Report Writing
Accomplishments
- Certified CPR instructor
- Crisis Negotiation Training
- Emergency Medical Dispatch Training
- Defense and Arrest Tactics Training
Timeline
Behavioral Health Case Manager
Sheboygan County Health And Human Services
11.2023 - Current
Front of House Lead
Flatiron Brewing Company
04.2023 - 10.2023
Case Manager
Hiawatha Behavioral Health
06.2022 - 10.2023
Customer Service Representative
Aetna Medicare
10.2021 - 06.2022
Communications Officer
Washington County Sheriffs Department
01.2015 - 10.2021
Community Service Officer
University of Wisconsin Oshkosh
01.2012 - 01.2015
Summer Camp Counselor
Threshold Inc
06.2010 - 08.2012
Assistant Manager
SUBWAY®Restaurants
01.2008 - 04.2015
Academic Tutor
Silverbrook Middle School
01.2008 - 01.2012
Bachelor of Arts - CRIMINAL JUSTICE
UNIVERSITY of WISCONSIN OSHKOSH
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